Revenue Operations Manager

We seek out curious, passionate, smart people who care deeply about improving lives, innovating, and solving real-world problems through elegant technology. Sound like you? Here at Vervint, people are at the heart of what we do. We love technology and are experts at it, but we’re not just technologists. We’re parents, neighbors, songwriters, pet-lovers, professors, entrepreneurs, and many more things. At our core, we seek out and hire smart people, passionate people, who take pride in how they serve and deliver for others. Whether you’re just starting your career or looking to take the next step, we provide the support and resources to help you succeed and find balance. Open Positions Find your new balance at Vervint. Position: Revenue Operations Manager Location: Grand Rapids, MI Job Id: 1293 # of Openings: 1 Revenue Operations (RevOps) Manager or Director Location: Grand Rapids, Michigan, Minneapolis, Minnesota or Virgina Reports to: Chief Revenue Officer (CRO) Role Overview We’re looking for a highly analytical and execution-focused Revenue Operations Manager to serve as the right hand to the CRO. This role is responsible for building the systems, insights, and operational rigor that enable our revenue engine—across marketing, sales, and client success—to scale efficiently. You will act as a force multiplier for revenue leadership, translating strategy into execution, removing friction across the funnel, and driving visibility into performance. Your work will directly accelerate growth, improve forecasting accuracy, and increase revenue predictability. Key Responsibilities 1. Strategic Partner to the CRO Act as a trusted advisor and operational counterpart to the CRO Translate revenue strategy into actionable plans, processes, and metrics Prepare executive-level reporting, dashboards, and insights Drive weekly, monthly, and quarterly revenue cadences (pipeline reviews, forecast calls, QBRs) 2. Revenue Engine Optimization Identify bottlenecks and implement process improvements across sales and client success Standardize and optimize sales stages, qualification criteria, and deal workflows Partner with marketing to improve lead quality, routing, and conversion rates 3. Own Sales Operations (Day-to-Day Performance Engine) Manage and optimize CRM (Dynamics CE) as the source of truth Build and enforce pipeline hygiene, deal standards, and sales process discipline Support territory planning, account assignments, and capacity modeling Create and maintain sales dashboards, reports, and performance tracking Troubleshoot deals, workflows, and rep-level execution issues 4. Forecasting & Analytics Build and maintain accurate revenue forecasts and pipeline models Analyze performance trends and provide actionable insights to leadership Develop KPI frameworks and track performance against growth targets Drive data integrity and consistency across systems 5. Systems & Tools Ownership Own and optimize CRM (Dynamics) and revenue tech stack Ensure data hygiene, reporting accuracy, and process automation Evaluate and implement new tools to improve efficiency and scalability Create dashboards for real-time visibility into pipeline and performance 6. Cross-Functional Alignment Align sales, marketing, and client success around shared goals and metrics Improve handoffs between teams to reduce friction and lost opportunities Partner with finance on revenue planning, capacity modeling, and compensation alignment 7. Enablement & Process Excellence Support onboarding and ongoing enablement for revenue teams Document and enforce best practices across the revenue lifecycle Drive adoption of tools, processes, and performance standards Qualifications 4–8+ years in Revenue Operations, Sales Operations, or similar roles (preferably in consulting, professional services, or B2B environments) Strong experience with CRM systems (Dynamics CE) Proven ability to build forecasts, dashboards, and data models Deep understanding of B2B sales funnels and services-based revenue models Highly analytical with strong Excel/Sheets and data visualization skills Excellent communication skills with the ability to influence senior stakeholders What Success Looks Like Accurate, reliable revenue forecasts trusted by leadership Increased pipeline velocity and improved conversion rates Clear visibility into performance across the revenue funnel Streamlined processes that reduce friction and increase productivity Strong alignment across marketing, sales, and client success Why This Role Matters This is not a back-office operations role—it’s a high-impact position at the center of the company’s growth strategy. You will directly influence how the business scales, how decisions are made, and how revenue is generated. Vervint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, familial status, membership or activity in a local human rights commission, status regarding public assistance or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability. Health Insurance: Including access to both state-wide and nationwide medical plans, dental, vision, HSA, and flex spending. Paid Time Off: We offer unlimited, flexible PTO so you can take time off when it matters most. Parental Leave: Whether you are the birthing parent, non-birthing parent, or primary caregiver when adopting, we have additional paid time off to help support you. 401K Plan: With up to 4% employer match. Career Investment: Ongoing training and development opportunities. Voluntary Pet Insurance: Help protect the furry friends of your family. What guides us? It’s simple. We care deeply for our people and do work that matters, allowing us to make an impact on our team, clients, and generations to come. Our Values We win with a forever mindset, obsessing over our clients. We create disruptive and scalable solutions with human experiences at the center. We grow our business and careers by learning, embracing change, being curious, and continuously improving through client work that delivers values. Vervint is committed to equal treatment and opportunity in every aspect of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We promote equal opportunity in the recruitment, selection, training, transfer, layoff, compensation, promotion, and benefits of all employees. Accessibility & Accommodations If you are an individual with a disability or require accommodations to complete any part of the application process, you may contact us at View email address on click.appcast.io for assistance. In order to quickly respond to your request, please use the words “Accommodation Request” as the subject line of your email. #J-18808-Ljbffr