Inside Sales and Service Support Associate (33025)

Inside Sales And Service Support Associate

Sacramento, CA

Overview

Salary Range $60,000.00 - $82,000.00 Salary/year Level Experienced Position Type Full Time Travel Percentage Up to 25% Category Sales

Position Summary

As an Inside Sales and Service Support Associate, you'll play an important role in keeping our customers, Sales, and Service teams connected and supported. Acting as a liaison between Sales and Service, you'll help coordinate communication and ensure customer requests move efficiently between teams. You'll also prepare quotes, track orders, respond to inquiries, coordinate follow-up, and maintain accurate sales and service information. Comprehensive product and industry training will equip you to become a knowledgeable and dependable resource for our customers and internal teams.

Essential Functions

• Provide technical assistance to customers and sales personnel via telephone.
• Follow up with service department for any technician and customer needs or requests.
• Pro-actively prospect potential accounts to develop sales leads at the direction of leadership.
• Make outbound calls and emails to create customer contact.
• Lead product campaigns in the region in collaboration with the product marketing team.
• Understand and demonstrate the product or service to the customer.
• Create and provide paper quotations to customers.
• Provide sales orders and proper documentation for order entry.
• Monitor and track orders on available tracking systems.
• Assist customers with delivery issues and timelines.
• Create presentation material from data collected through customer interaction.
• Comply with EBARA's safety policies, including participating in and completing all required safety training.
• Maintain a clean and safe working environment compliant with Ebara and customer safety policies.
• Perform other duties as assigned.

Qualifications

Competency Statement(s)

• The ability to lift 35 lbs. unassisted from the floor to waist level.
• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

• Bachelor's degree or Associate's degree in Business or Marketing, or equivalent technical experience in an engineered product industry.

Experience

• Entry level - One (1) (5) five years of sales/marketing experience, technical aptitude, and/or willingness to take on new challenges in a fast-paced environment that supports career path growth and advancement.

Skills & Abilities

• Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
• Sufficient PC skills to manage information and prepare reports and presentations without support.
• Strong Customer Relations skills via telephone. Self-starter.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.