Order Management Coordinator

Order Management Coordinator

Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.

We are currently seeking an Order Management Coordinator. This role is detail-oriented, systems focused responsible for supporting quoting, order processing, and project coordination activities from quote through fulfillment. This position relies heavily on the accurate and disciplined use of internal and enterprise systems to ensure data integrity, process consistency, and operational efficiency across the order lifecycle. This role partners closely with Sales, Operations, and Project stakeholders to ensure orders, assets, and labor requirements are accurately entered, tracked, and managed within Salesforce, Oracle, and other internal systems. This position works in a team environment at our home office in Newburgh, IN. This is not a remote position.

This position reports to the Field Operations Project Coordinator.

Duties and Responsibilities

• Create, manage, and maintain over-the-counter quotes within Salesforce, ensuring pricing, configuration, and customer details are accurate and complete
• Perform asset entry and maintenance within internal systems, ensuring data accuracy and alignment across platforms
• Process sales orders in Oracle in accordance with established workflows and business rules
• Create and manage projects within Oracle, including accurate setup, tracking, and updates
• Submit, track, and manage Oracle SSC and third-party installer labor requisition
• Maintain and update structured contact lists within system environments to support operational and project needs
• Monitor and validate data integrity across Salesforce, Oracle, and internal systems, identifying and correcting discrepancies as needed
• Support adherence to standardized processes, documentation, and system usage
• Identify opportunities for system, workflow, and process improvements to increase efficiency, scalability, and data accuracy
• Provide general order management and system support as needed to ensure timely and accurate fulfillment

Qualifications & Competencies

Employment Eligibility & Verification

All applicants must be able to provide proof of eligibility to work in the United States. Employment is contingent upon the successful completion of the I-9 form, as required by federal law. Additionally, candidates will be required to undergo an employment verification process before beginning work. Please note that we do not offer sponsorship for work authorization (e.g., H-1B, TN, or other visas) at this time.

• Associate or bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field preferred; equivalent relevant experience considered.
• Strong attention to detail with a high standard for data accuracy and consistency
• Highly organized with the ability to manage multiple workflows across different systems
• SQL literacy, including the ability to navigate data environments and perform basic queries
• Strong process-driven mindset with a focus on repeatability, scalability, and compliance
• Ability to work effectively in a fast-paced, systems-oriented environment
• Effective written and verbal communication skills for cross-functional coordination
• Experience working with internal or proprietary enterprise systems
• Background in order management, sales operations, operations support, or a related function
• Experience coordinating labor or service-related requisitions within enterprise systems
• Hands-on experience using Salesforce for quoting or sales support activities
• Experience with Oracle systems, including sales order processing, project creation, and labor requisitions

Working Conditions

• The general working conditions for this position are in a climate-controlled office setting.
• Schedule: Monday through Friday, First Shift

Physical Requirements

The employee is occasionally required to stand, walk and stoop, or crouch. The employee may need to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #LI-Onsite

Benefits

• First day coverage of all benefits - no waiting period
• Premium free medical, dental and vision insurance – working spouse must take single major medical at their place of employment if offered
• On-site health clinic
• Basic Life (2x annual base salary at no cost)
• Optional Life and Accidental Death and Dismemberment (AD&D) insurance
• Short-Term and Long-Term Disability insurance (no cost)
• 401(k) Plan with up to an 8% company match
• FSA for Health Care and Dependent Care
• 10 Paid annual holidays plus vacation time
• Educational Reimbursement Program
• Scholarship Program
• Optional Gym Membership
• ESports Room