Billing & Customer Experience Team Lead

Eversource Energy in Atlanta is seeking a Team Lead to coordinate a Customer Center team across call center, billing, and credit collections. The role combines hands‑on leadership with process improvement and coaching, with the first three months in the office as part of a hybrid arrangement. You will review performance, mentor representatives, approve schedules and payroll, resolve complex customer issues, and collaborate with supervisors on strategic projects to enhance the customer experience. #J-18808-Ljbffr Eversource Energy