General Merchandise Manager

Job Description

POSITION PURPOSE

The GM Manager (General Merchandise Manager) is responsible for leading all General Merchandise departments to achieve sales, inventory, merchandising, and customer service goals. This role ensures strong operational execution, inventory accuracy, visual standards, and associate development while supporting overall store performance and compliance with company policies.

KEY ACCOUNTABILITIES Department Leadership & Associate Development

• Lead, train, coach, and develop GM associates to meet performance, productivity, and service standards.
• Schedule labor effectively to support merchandising execution and peak business needs while controlling labor costs.
• Hold associates accountable for attendance, safety, productivity, and policy compliance.
• Support hiring, onboarding, training, and performance management for GM team members.

Operational Execution & Merchandising

• Oversee daily GM operations including ordering, receiving, stocking, zoning, and backroom organization.
• Ensure accurate execution of planograms, promotions, pricing, signage, and seasonal transitions.
• Maintain clean, organized, and well-merchandised sales floor conditions.
• Ensure timely execution of resets, displays, and promotional programs.

Inventory & Financial Performance

• Manage inventory levels to support sales while minimizing shrink, damages, and markdowns.
• Monitor department sales, margin, shrink, and key performance indicators; implement action plans to improve results.
• Control supplies, expenses, and operational costs to meet financial goals.
• Identify opportunities to drive incremental sales and improve profit performance.

Customer Experience

• Ensure departments are customer-ready, in stock, and visually appealing.
• Address customer concerns promptly and professionally to ensure resolution and satisfaction.
• Model excellent customer service and reinforce service expectations with associates.

Compliance & Collaboration

• Ensure adherence to company policies, safety standards, and regulatory requirements.
• Partner with Asset Protection to reduce shrink and protect assets.
• Collaborate with Store Leadership and other department managers to support storewide initiatives and goals.

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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