Dental Clinic Manager

Job Description

Job Description

The Dental Clinic Manager oversees the daily business operations of the dental clinic, such as patient scheduling and reminders; patient/employee relations and complaints; regulatory compliance; community representation; and staff training and motivation. The Dental Clinic Manager will understand and model the mission of NSO. The Dental Clinic Manager will understand and practice NSO’s policy on confidentiality in respect to all NSO information.  The Dental Clinic Manager will exhibit professional behavior in all facets of work at NSO.  The Dental Clinic Manager will exhibit teamwork with all NSO staff. 

ESSENTIAL FUNCTIONS:

Administrative:

• Manage the daily business operations of the NSO Dental Clinic.
• Ensure compliance with OSHA, state, and other federal regulations; schedule required HIPAA and OSHA training for all dental staff.
• Ensure HIPAA compliance and serve as the Security and Privacy Official for the dental clinic.
• Manage patient financial accounts, including posting payments, collection activities, and reports for Chief Financial Officer.
• In connection with Dental Director, oversee budget and provide feedback to leadership on ways to be more efficient and effective.
• Assist with grant reporting.
• Implement, monitor and evaluate Clinical Outcome Measures, which delineate required and recommended dental services.
• Coordinates equipment maintenance with various service providers and staff.
• Maintain records of license, permits, insurance and certifications of all dental staff employees.
• Maintain and obtain up to date knowledge on dental clinic software programs.
• Serve as the schedule coordinator for OU College of Dentistry externship program and NSO Dental Clinic.
• Coordinate any necessary dental office facility management needed.
• Provide input to Dental Director regarding office policies and procedures
• Manage inventory and supplies.

Staff Management:

• Assist in the hiring, development, and oversight of clinic staff.
• Oversee dental staff schedules, including approval of time off requests
• Manage and direct staff consistently with NSO policies and procedures.
• Serve as a liaison between community dentists and NSO.
• Assist with arranging appropriate continuing education for dental staff.

Patient Management:

• Supervise the scheduling of appointments to ensure optimal time with dentists and support staff to meet daily production goals.
• Receive and assist in resolving patient complaints; ensure optimal level of patient interactions/customer service through individual interactions and regular surveys.

Clinical:

• Serve as a backup dental assistant when needed
• Assist the dentist during a variety of treatment procedures.
• Take digital X-rays
• Take blood pressure and pulse.
• Prepare & clean exam rooms and equipment, including following all infection control measures.
• Assist in developing and implementing the patient care plan.
• Maintain confidentiality of patient information.

MINIMUM JOB REQUIREMENTS:

• Must possess a valid Healthcare Provider CPR certification.
• Experience working with the homeless and underserved population preferred.
• Three or more years’ experience in a dental care business environment.
• Three years supervisory experience.
• Willingness to obtain dental assisting permit within first 90 days of employment.
• Must have a valid driver’s license and auto insurance meeting the NSO requirements.
• Clearance of background, credit check and drug screen.

SKILLS AND ABILITIES REQUIRED:

• Must be dependable, have strong communication skills, be well organized, have the ability to prioritize and be able to work under pressure.
• Must maintain a high degree of confidentiality.
• Must have previous supervisory skills and proven track record in leadership.
• Must be a team player.
• Must be detail oriented and have proven track record for accuracy.
• Be knowledgeable of laws and rules pertaining to HIPPA and OSHA.
• Requires knowledge of dental office administrative and clerical procedures. This includes advanced computer skills, such as word processing, database management, electronic mail, spreadsheets, etc. 
• Knowledge of Eaglesoft software and Schick digital x-ray is required.
• Bilingual (Spanish and English) strongly preferred.

WORKING CONDITIONS:

• The work requires lifting of supply boxes in the medium range (up to 50 lbs.).
• The majority of time spent in this position is in a well-lit, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Requires exposure to x-ray equipment.
• May risk exposure to biohazards (ex. Blood and disinfectant chemicals) and communicable diseases.
• Work is performed walking or standing much of the time.
• Occasional periods of high stress.

This is a Safety Sensitive Position for purposes of the Oklahoma Medical Marijuana Act.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.