Case Management Supervisor

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for the day to day management of the Case Management Department. Plans, directs, coordinates and evaluates all intradepartmental and interdepartmental activities. This position supervises employees or processes by coordinating and overseeing work assignments. This individual participates in the interview process as well as assesses, develops and provides training for new and existing employees. This position has the authority to determine appropriate training needs and initiate disciplinary action. This position may be required to access and administer medications within their scope of practice and according to State Law.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Coordinates the work of an area in the department in mission, vision, and values.
• Drives the operation in alignment of goals and strategy of the department.
• May manage the hiring, orienting and development of Case Managers and support staff.
• May conduct employee evaluations, coaching, and disciplinary processes to align employee performance and behaviors.
• Drives operations in alignment with policies and procedures.
• Responsible for the training and education of staff.
• Accountable for the accurate reporting of time and attendance of direct reports.
• Functions as Case Manager and/or Utilization Review Nurse as necessary.
• Tracks and analyzes Case Manager quality of service and utilization statistics.
• Works collaboratively with information systems personnel as needed to implement case management system improvements.
• Evaluates plan of care and monitors quality and effectiveness of care provided.
• Assess, plan, and implement strategies for managing daily assignments and workflows.
• At the discretion of department operational and patient care needs, this position is required to work rotating schedules, which may include variable hours, weekends, nights, and holidays to meet the staffing and patient care demands of a 24/7 complex health system. Regular, reliable, and punctual attendance during assigned shifts is considered an essential function of the role.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined above.

• Demonstrated availability to work variable and rotating shifts, including nights, weekends, and holidays, in a 24/7 patient care environment.

• Demonstrated organizational, human relations and effective communication skills.

• Ability to resolve staff and scheduling conflicts in order to meet department goals and needs.

• Ability to orchestrate multiple tasks simultaneously.

Qualifications

Required

• Bachelor's of science in nursing or equivalency.
• Three years of Case Management experience.
• Two years working as a supervisor or equivalency.

Licenses Required

• Current license to practice as a Registered Nurse in the State of Utah, or obtain one within 90 days of hire under the interstate compact if switching residency to State of Utah. Must maintain current Interstate Compact (multi-state) license if residency is not being changed to Utah.

* Additional license requirements as determined by the hiring department.

Qualifications (Preferred)

Preferred

• Basic Life Support Health Care Provider card through American Heart Association, or obtain within one month of hire.
• Certified Case Management designation.
• Master's degree in Nursing.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling or otherwise moving objects involving patient care or medical equipment. This position does not provide any direct patient care. Workers in this position may be exposed to infectious diseases and may be required to function around prisoners or behavioral health patients.

Physical Requirements

Carrying, Climbing, Color Determination, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking