Oracle HCM Solutions Analyst

Details

Client Name
Central Office HHC

Job Type
Travel

Offering
IT

Profession
Technical

Specialty
Other

Job ID
35450367

Job Title
Oracle HCM Solutions Analyst (000592)

Weekly Pay
$2742.6


Shift Details

Shift
Day - 7x5 - 09AM

Scheduled Hours
35


Job Order Details

Start Date
06/15/2026

End Date
08/08/2026

Duration
8 Week(s)


Job Description
Job Title: Oracle HCM Solutions Analyst
Profession: Oracle HCM Solutions Analyst
Specialty: -
Duration: 8 months
Shift: 9:00 AM - 5:00 PM
Hours per Shift: 35
Experience: Minimum 2+ years implementing Oracle HR Helpdesk or equivalent enterprise HR service delivery platforms.
Certifications: Oracle HCM Cloud certifications


Must-Have:
- Minimum 2 full life-cycle Oracle Cloud HCM or HR service delivery implementations.
- Deep expertise configuring case routing rules, SLA frameworks, and escalation workflows.
- Strong understanding of the Oracle HCM data model to govern case classification accurately.
- Demonstrated experience designing knowledge base content strategies for large-scale HCM system transitions.
- Familiarity with legacy HR service processes to inform Helpdesk category design.


Description:
We are seeking a skilled Oracle HCM Solutions Consultant to join our team.
In this role, you will work closely with various business units to implement and optimize Oracle HCM solutions.
You will collaborate with stakeholders to understand HR processes and translate them into system requirements for Oracle HCM modules.
Lead and support the configuration, customization, testing, and implementation of Oracle HCM solutions.
Analyze business requirements, perform gap analysis, and propose system enhancements or improvements.
Prepare reports, dashboards, and other analytical tools using Oracle HCM data.
Perform user acceptance testing (UAT), document issues, and track resolutions.
Assist with data migration activities, ensuring data integrity and accuracy.
Develop training materials and conduct training sessions for end-users.
Provide post-implementation support and troubleshoot Oracle HCM-related issues.
Lead design workshops with HR operations and leadership to define HR service delivery models.
Architect and configure HR Helpdesk including service request categories and case routing rules.
Design routing and escalation logic reflecting the inquiry landscape.
Govern the knowledge base content strategy, including employee-facing knowledge articles and FAQ design.
Ensure Helpdesk case categories reflect the Oracle HCM data model.
Lead test phases for HR Helpdesk functionality, coordinating with relevant teams.
Develop Helpdesk performance dashboards and reporting covering case volume and SLA compliance.
Govern functional and technical design documentation for HR Helpdesk.
Partner with workstream leads to ensure Helpdesk case categories and knowledge content are accurate.
Mentor helpdesk analysts and serve as the functional escalation point for design and configuration questions.


Client Details

Address
55 Water St

City
New York City

State
NY

Zip Code
10041


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