Document Capture Professional Services Engineer

Job Description

Job Description

This is a remote position.

ACDI is a rapidly growing Professional Services Company that sells and supports dynamic print management, capture, electric vehicle charging, and cost-recovery solutions to streamline office technology and the document lifecycle in a distributor-reseller environment. We have channel distribution and development partnerships with many of the largest copier and printer manufacturers worldwide, including Samsung, Xerox, Sharp, Canon, Ricoh, Konica-Minolta, Toshiba, Lexmark, and others. From hardware payment solutions, proximity card readers, and EV charging stations to digital workflow automation, fleet management, and analytics software, ACDI’s extensive portfolio pairs seamlessly with its industry-leading project coordination, installation, marketing, and sales expertise.

As we continually seek to develop progressive new solutions for our partners, we look to hire only the best and brightest. Hard work, commitment, and relationships have propelled ACDI to the status as the most respected partner in the dealer channel. If you covet an opportunity to be a part of a company with no limits, then we may be looking for someone like you

DOCUMENT CAPTURE PSE @ ACDI

The Document Capture Professional Services Engineer (PSE) plays a vital role in ensuring ACDI’s document capture and workflow solutions are implemented successfully, efficiently, and with consistency. This position bridges the gap between sales and long-term customer satisfaction, owning the installation, configuration, and onboarding experience for Scanshare and related workflow products once the sale is complete.

The Document Capture PSE is a hands-on technical expert and process innovator, responsible for delivering stable deployments, improving documentation, and reducing dependency on vendor-side support. The ideal candidate combines strong technical proficiency with customer-facing professionalism and a passion for building repeatable success. 

PRIMARY RESPONSIBILITIES
Implementation & Configuration Ownership

• Lead the installation and configuration of Scanshare (Document Capture Solution) and associated workflow solutions from project kickoff through go-live.
  

• Execute configuration, testing, and validation according to each project’s scope of work (SOW) and defined workflow requirements.
  

• Build repeatable configuration templates and standardized installation playbooks to streamline future deployments.
  

• Consult on all device-level and network prerequisites needed before installation begins.
  

• Collaborate with partners to confirm successful end-to-end workflow operation upon completion.
  

Documentation & Knowledge Development

• Maintain detailed records of all implementations, including environment details, configuration notes, and troubleshooting steps.
  

• Contribute to ACDI’s internal Scanshare Wiki, capturing best practices, workflow templates, and known issues.
  

• Provide assistance with developing and refining internal documentation, such as:
  

• Port and firewall requirement charts
  

• Integration guides (SharePoint, OneDrive, Google Workspace, DocuWare, etc.)
  Test matrices and system diagrams for OEM device compatibility

• Partner with the Product Manager to ensure technical documentation stays aligned with current product versions and regional standards.
  

Cross-Functional Collaboration

• Work closely with Solutions Architects during project discovery to validate scope and technical readiness.
  

• Serve as the technical liaison to Scanshare’s support and development teams, escalating issues that require patching or feature enhancements.
  

• Provide structured feedback to ACDI leadership on recurring issues, integration gaps, or opportunities for process improvement.
  

• Support internal enablement sessions by sharing field insights and post-implementation lessons learned.
  

Customer Experience & Quality Assurance

• Act as the primary technical contact for customers during the installation phase, ensuring clear communication and confidence throughout deployment.
  

• Conduct functional acceptance testing with customers to verify workflow success before project closure.
  

• Identify and mitigate risks during implementation to avoid scope drift or rework.
  

• Provide short-term post-installation follow-up to ensure stability and a smooth transition to ongoing support.
  

• Deliver every project with professionalism, accuracy, and accountability, building customer trust and reinforcing ACDI’s reputation for excellence.
  

Process Improvement & Standardization

• Develop and maintain standard operating procedures (SOPs) and checklists for all major workflow types (e.g., scan-to-folder, scan-to-cloud, scan-to-ERP).
  

• Build a repeatable QA and testing process to validate new OEM device firmware, cloud releases, and integrations.
  

• Measure and report on key metrics such as time-to-completion, success rate, and rework frequency to drive continuous improvement.
  

• Collaborate with leadership to define and maintain installation SLAs and ensure consistent delivery quality across the organization.
  

Performance Metrics