Front Desk Associate PM Shift

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Health insurance

About the Role:
Courtyard by Marriott in Shelton, CT is looking for a friendly and motivated Front Desk Associate to join our team on the PM shift! This is a fantastic opportunity to be the face of a globally recognized hospitality brand while delivering exceptional guest experiences every evening. If you thrive in a fast-paced environment and love making people feel welcome, we want to hear from you!

Responsibilities:

• Greet and check in/check out hotel guests with a warm, professional demeanor during PM shift hours
• Handle guest inquiries, requests, and complaints promptly and courteously
• Process reservations, cancellations, and modifications using the hotel property management system (PMS)
• Manage cash handling, credit card transactions, and end-of-shift reconciliation
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Provide local area recommendations and assist with concierge-style requests
• Ensure front desk area is organized, secure, and compliant with Marriott brand standards

Requirements:

• Prior hotel front desk, hospitality, or customer service experience preferred
• Availability to work PM shift hours, including weekends and holidays
• Strong communication and interpersonal skills
• Proficiency with hotel property management systems (Opera, Fosse, or similar) a plus
• Ability to multitask and remain calm under pressure in a busy front desk environment
• High school diploma or equivalent required
• Positive, guest-first attitude with a team-oriented mindset

About Us:
Courtyard by Marriott – Shelton, CT is proud to be part of the world-renowned Marriott International family, delivering comfortable, modern accommodations to business and leisure travelers alike. Our guests return time and again for our consistent quality, convenient location, and friendly service. We foster a supportive team culture where associates are valued, developed, and empowered to grow within the Marriott brand.