Junior Customer Success Manager

Start Your Career in Technology & Cybersecurity

Xcitium is looking for motivated, outgoing, and customer-focused individuals to join our team as a Junior Customer Success Manager .

No prior cybersecurity experience is required, but Computer Science Degree is a PLUS!!

This is an entry-level position designed for individuals beginning their professional careers and is an excellent opportunity for recent college graduates who want to build experience in technology, cybersecurity, customer success, and account management.

We provide training and ongoing support to help you learn our products, understand the cybersecurity industry, and develop the skills needed to successfully work with Xcitium customers.

If you're a strong communicator, organized, comfortable working with people, and eager to learn, we want to hear from you.

About Xcitium

Xcitium is a cybersecurity company focused on helping organizations protect their endpoints, users, and critical business systems from evolving cyber threats.

As part of our growing customer team, you'll have the opportunity to work alongside experienced professionals across customer support, sales, account management, and technical teams while developing valuable experience in the rapidly growing cybersecurity industry.

Position Overview

As a Junior Customer Success Manager, you'll help support and manage relationships with Xcitium customers.

You'll serve as a point of contact for customers, help coordinate their questions and support needs, follow issues through to resolution, and ensure customers receive a responsive and professional experience.

You do not need to come into this position as a cybersecurity expert—we'll train you.

We're looking for someone who is willing to learn, takes ownership, communicates well, and genuinely enjoys helping people.

What You'll Do

• Build positive relationships with Xcitium customers and serve as a reliable point of contact.
• Respond to customer questions and help coordinate requests with the appropriate internal teams.
• Monitor support requests and ensure issues are documented, routed, followed up on, and resolved.
• Work closely with technical support, sales, and account management teams.
• Proactively follow up with customers regarding open requests and outstanding action items.
• Participate in customer check-ins and meetings.
• Assist with onboarding new customers and helping them become familiar with Xcitium's products and resources.
• Learn Xcitium's cybersecurity products and solutions through company-provided training.
• Maintain accurate customer information, notes, and follow-up activities within company systems.
• Identify customers who may need additional assistance and coordinate internally to get them the appropriate support.
• Help identify opportunities where additional Xcitium products or services could benefit a customer.
• Develop your skills in customer success, account management, technology, and cybersecurity.

Who We're Looking For

This is an entry-level opportunity , and previous cybersecurity or technology experience is not required .

You may be a great fit if you:

• Are a recent college graduate or are beginning your professional career.
• Have strong written and verbal communication skills.
• Enjoy speaking with people and building relationships.
• Are organized and good at keeping track of details and follow-ups.
• Are comfortable communicating by phone, email, and video.
• Take initiative and don't wait for someone to remind you to follow through.
• Are curious and enjoy learning new technology.
• Can manage multiple priorities without losing track of the details.
• Have a positive, professional, and customer-focused attitude.
• Work well both independently and as part of a team.

A bachelor's degree is preferred. Previous internships, customer service, retail, hospitality, sales, campus leadership, or other customer-facing experience can be helpful, but professional experience is not required. We don't expect you to know cybersecurity on day one.

Xcitium will provide training to help you learn:

• Xcitium's products and cybersecurity solutions
• Customer support and account management processes
• Internal systems and tools
• Customer communication and relationship management
• Basic cybersecurity concepts and terminology
• How to identify customer needs and opportunities

As you gain experience, you'll have the opportunity to take on greater responsibility and develop toward more advanced roles in Customer Success, Account Management, Sales, or other customer-facing areas within Xcitium.

Compensation

The position offers a $50,000 annual base salary plus commission potential, providing the opportunity to increase total earnings based on applicable performance and revenue opportunities.

Hybrid Work Schedule

This is a hybrid position based in Xcitium's Bloomfield, New Jersey office.

Employees in this role are expected to work from the office three days per week, with the remaining days worked remotely in accordance with company policy.

If you're looking for an opportunity to start your career, learn the cybersecurity industry, and grow with a technology company, we'd love to hear from you.

Xcitium is an Equal Opportunity Employer and considers qualified applicants without regard to legally protected characteristics.