Roadside Event Specialist (Cox Fleet)

Company Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Dispatcher II

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Job Description

Anything can happen out on the road, and it’s a relief when you can count on someone for help. That's the kind of impact you have on our roadside service team.

We’re looking for a detail-oriented Roadside Event Specialist II to join our team at Cox Automotive Fleet. In this position, you will play a crucial role in helping us provide best-in-class service to our customers by handling major events, campaigns, and maintaining the flow of open events.

Interested in doing important work while having great work-life balance and benefits? Let’s talk!

What’s In It for You?

Here’s a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Professional development and continuing education opportunities.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Extra perks like pet insurance, employee discounts and much more.

Check out all our benefits.

What You’ll Do

You will work with drivers, customers and service providers to handle large-scale maintenance and repairs. You will:

• Manage the day-to-day operational needs of any major events, including high dollar-amount repair approvals and serious situations such as accidents, police impounds and more.
• Ensure timely response for repairs and that any other customer instructions for equipment are handled promptly.
• Ensure estimates are handled accurately.
• Communicate directly and effectively with customers, drivers, service providers and coworkers.
• Ensure customer protocol is being followed at the highest possible level.
• Ensure correct billing is selected and communicated with service provider.

Who You Are

You’re a skilled multitasker and problem-solver who is eager to make an impact. Here’s what else we’re looking for:

• High school diploma or GED and 3 years of experience in a related field (logistics, transportation, automotive technology). The right candidate could also have a different combination, such as an advanced degree or certification or 5 years of experience in a related field
• At least 1 year of experience in previous role with Cox Fleet as a Follow Up, Breakdown Specialist, or Managed Care preferred.
• Proficient in Microsoft Office Suite for data entry, word processing and email.
• Great communication skills by phone, email and in person.
• Ability to handle multiple, high-priority projects.

Work Arrangement:

• • This position requires all work to be performed within the United States.
  • This position is fully remote for those living outside of a 30-mile radius of 300 Commerce Dr, Cherryville, NC
  • This position is hybrid for those living within a 30-mile radius of 300 Commerce Dr, Cherryville, NC

Help us keep the wheels turning and the engines humming. Join Cox today!

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.In California and Washington, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law.Application Deadline: 10/23/2026