Leasing Manager - Affordable Housing

Job Description

Job Description

Job Description: As an effective Leasing Supervisor, you have a great eye for detail and excellent customer service skills. You will supervise the Leasing Specialists - train, mentor, review files before going to compliance, and resolve issues with files. You will also be responsible for working with tenants and applicants – assisting them with application completion and questions, preparing income profiles, and assisting with resolving issues with the property.

Responsibilities Include:

• Manage daily leasing operations, including tenant file processing, intakes, submissions, and corrections.
• Train and onboard leasing staff on processes, compliance, and customer service standards.
• Coordinate with Leasing Compliance to ensure temporary staff meet file compliance requirements.
• Assign, monitor, and support leasing team tasks to achieve property lease-up goals and deadlines.
• Maintain organized applicant communication, file tracking systems, and a welcoming office environment.
• Provide data-driven updates on lease-up progress to management and escalate applicant issues promptly.
• Ensure adherence to fair housing laws and property-specific compliance requirements.
• Performs other assignments as requested.
• Meets with prospective tenants and provides tours of the units
• Assists Community Manager and/or Leasing Director in entering pre-applications into waitlist software system
• Initiates application background screening and approval process
• Stores all relevant documentation into resident files

Position Requirements:

• Excellent communication skills
• Leasing or Recertification experience in affordable housing - REQUIRED
• Strong computer skills including Word, Outlook and Excel; Yardi a plus
• Superior organizational skills, attention to detail and follow through
• Able to work independently, prioritize, meet multiple deadlines and work as a team member
• Interest in real estate/property management and non-profit work

Education

• Bachelor's degree is preferred and related work experience.

Benefits

• PST, Medical, Dental, and Vision

Compensation

• $30/hr - $32/hr