Repair Services Associate I

Job Title

Max payrate: $18.25

Max billrate: $26.83

Location: IL153-Buffalo Grove

Reporting Manager: Vincent Celicious

2nd Shift 3:45PM - 12:15 AM, M-F (30 minute unpaid lunch) Must have Soldering experience

Responsibilities

Works on all printer repairs including mobile/handheld printers, to large size printers.

Performs basic tasks associated with servicing customer product, adhering to productivity and quality standards.

Services customer product, including reviewing customer complaints, basic troubleshooting, mechanical repairs, inspection, basic hand soldering, cleaning, testing, and final inspections.

Records work performed in the form of symptom codes and parts replacement reasons.

Learns and follows basic work instructions for functional assignments according to productivity and quality standards.

Provides input geared towards continuous improvement, work instruction documentation, and standardization of processes.

Resolves a variety of basic problems of limited complexity under direct supervision and performs rudimentary analysis involving a limited number of factors.

Requirements

High school education or equivalent vocational qualification.

Complies with all required safety practices, and regulations.

Maintains a safe work environment.

Ability to work in a team and independently.

Strong attention to detail and ability to follow instructions and written processes.

Adapts quickly and assists in the creation of solutions.

Learns policies and procedures, and applies them in routine activities.

Bending, scooping and standing for long periods of time.

Good attendance and attitude.

Basic computer skills.