Clinical Support Tech II- Surgical Acute Care Unit - Hillsborough Campus

Clinical Support Tech II

The Clinical Support Tech II position is for the 25-bed surgical unit. This unit provides acute inpatient services for the surgical patient population which includes Joint, Spine, Urology, and General Surgery admissions as well as medical overflow patients. We are looking for an experienced, energetic, patient-centered team member with a positive attitude. This unit fosters an environment that values diversity, teamwork, open communication, while proving exceptional service.

UNC Health Care Hillsborough Campus is a community hospital which is an extension of UNC Medical Center focusing on many of our elective surgical programs. The 163-bed facility combines a community hospital culture with the innovative procedures and care for which the UNC Medical Center is known. The Hillsborough Hospital has achieved accreditation by The Joint Commission's disease specific program for their Total Hip and Knee Replacement service. This accreditation is the result of many years of work by the inter-professional team caring for these patients. The Hillsborough Campus has also received the Press Ganey Guardian of Excellence Award for Patient Experience and ranks in the top five percent in the nation for patient experience. The Hillsborough Hospital is located at 430 Waterstone Drive, Hillsborough, NC and offers free parking for employees.

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Summary: The Clinical Support Technician II is responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and / or equipment, setting up and maintaining patient rooms, and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions. Performs patient care requiring clinical and procedural knowledge and skills requiring the use of sterile techniques, infusion monitoring, and medical equipment. Coordinates the flow of communications on the patient care unit. The Clinical Support Technician II may or may not be given a defined patient care assignment based on unit needs and the discretion of the manager / charge nurse. Tracks supply inventory, orders supplies and special items. Assists unit with clerical and administrative support including PI audits and data entry.

Responsibilities:

• Assist physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.
• Critically review patient care documentation making note of any significant changes in the patient's condition and make an immediate report to a registered nurse or physician.
• Provide a variety of clerical tasks to include but not limited to organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/ patient call lights, transcribing physician orders, and maintaining medical records. Perform routine quality assurance audits, safety checks, and inventory of supplies.
• Provide administrative and clerical support including PI audits and data entry.
• Provide clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/ supplies/ specimens, and assisting in the orientation of new employees and students.
• Provide direct personal care to patients as outlined in plan of care activities such as bathing, dressing, feeding, assisting with ambulation. Measure and record vital signs, and patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage. Performs Oxygen room set-up and monitors oxygen flow-rate, performs oropharyngeal and nasopharyngeal suctioning, tracheostomy care, fecal impaction removal, sterile dressing change wound irrigation, IV fluid assembly and monitoring, IV site care and discontinue peripheral IV, ostomy irrigation and care, urinary catheterization and irrigation, performs established oral, nasogastric, gastrostomy tube feeding.
• Reinforce routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions. Distributes patient education materials at the request of patients and/or health care providers.

Education Requirements: High School diploma or General Education Development (GED)

Licensure/Certification Requirements: Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Services Licensed as a Nursing Assistant II by the North Carolina Department of Health and Human Service Basic Life Support (BLS) certification

Professional Experience Requirements: Requires one (1) year of clerical or customer service experience and three (3) months of nursing assistant experience

Knowledge/Skills/and Abilities Requirements: Must be fluent in verbal and written English language. Capability to develop computer skills if not competent.