Manager on Duty

Salary: $19.25 - $25.00 Hourly
Location : Shoreview, MN
Job Type: Associate
Job Number: 2026.72
Department: Parks & Rec Dept - Community Center
Opening Date: 10/22/2026


DESCRIPTION
*** Available shifts: weekdays from 4:00 pm - 9:15 pm and Saturday/Sunday from 12:15 pm - 8:15 pm ***

The City of Shoreview is accepting applications for a Manager on Duty position to work in our active Community Center. This is a fast-paced environment with over 500,000 visitors to our facility each year. The Community Center has two banquet rooms, meeting rooms, a fireside lounge reception area, a gymnasium, fitness studios, a running/walking track, fitness center, indoor water park, child care center, locker rooms and more. Our Parks & Recreation Department offers a wide variety of classes and programs throughout the facility as well.

DUTIES INCLUDE

• Coordinate day-to-day activities in the community center
• Provide information and assistance to guests and members, including addressing customer concerns and complaints
• Conduct building walkthroughs to ensure guest safety and enforce community center policies
• Communicate with community center and parks & recreation staff through daily written reports
• Independently complete room set-ups including tables, chairs, technology, etc.
• Educate potential members regarding membership benefits, provide tours and make appropriate recommendations
• Provide support in the sales office; place calls to potential members; and process reports
• Operate in a support capacity at the service desk and the cafe by supervising staff, troubleshooting guest issues and concerns, completing transactions
• Operate a computer and cash register
• Perform in accordance with appropriate safety & security procedures
• Arrive on time for shift; find substitute to work shift if a planned absence is necessary
• Other duties and special projects as assigned

QUALIFICATIONS
MINIMUM QUALIFICATIONS

• One year customer service experience
• Six months supervisory experience or six months Shoreview Community Center Guest Services experience
• High school diploma or equivalent
• At least 18 years of age
• Ability to lift and move 50 pounds

PREFERRED QUALIFICATIONS

• Managerial experience
• Additional customer service experience
• Additional supervisory experience
• Current CPR & First Aid certifications
• Valid driver's license and satisfactory motor vehicle report

OTHER
This is a PART-TIME position. Hours are based on business needs and applicants' availability.
Generally, Community Center Hours are : Monday - Friday 5 am - 9 pm; Saturday & Sunday 6 am - 8 pm.

In addition, we are open 364 days a year with limited hours on holidays including Thanksgiving and New Year's Day. We are closed on Christmas Day.

*** FREE Community Center Membership! ***

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The role requires prolonged standing and walking while supervising multiple areas, assisting members and guests, and responding to operational needs. Duties may involve walking throughout the facility to provide tours, assist patrons, ensure policies are followed and set up various rooms. Employees will occasionally lift, carry, push or move tables, chairs and other equipment weighing 50 pounds. Evening and weekend shifts are required and some events may include both indoor and outdoor responsibilities. Work may involve multitasking in a fast-paced environment while maintaining a high level of customer service.
Associate employees enjoy a free membership to the Community Center, free parking, direct deposit (required) and uniforms (where applicable).
01


Please assist us in evaluating your skills and abilities by completing this supplemental questionnaire. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from the information included within the application?

• Yes
• No

02


How many years of CUSTOMER SERVICE experience do you have? Examples of customer service work are sales, customer returns position, bank teller, receptionist, hotel front desk, etc. Years of experience should be full-time equivalent.

• No customer service experience
• Less than 1 year experience
• 1 year experience
• 1 - 2 years experience
• 2 - 3 years experience
• More than 3 years experience

03


Have you SUPERVISED EMPLOYEES or have you worked at the Shoreview Community Center in Guest Services? Years of experience should be full-time equivalent.

• No supervisory experience or Shoreview Community Center Guest Services experience
• Less than 6 months experience
• 6 months experience
• 6 months - 2 years experience
• 2 - 3 years experience
• More than 3 years experience

04


If you marked supervisory experience above, what organization(s) did you have supervisory experience with? Otherwise, enter n/a.
05


This position includes LIFTING AND MOVING boxes of food or clothing, wristbands, setting up volleyball equipment, moving weights and cleaning supplies, tables, and chairs, etc. on a frequent basis as well as other occasional lifting. Can you lift and move 50 pounds?

• Yes
• No

06


Are you currently certified in Adult, Infant & Child CPR?

• Yes
• No

07


Are you currently certified in FIRST AID?

• Yes
• No

08


How many years of MANAGERIAL EXPERIENCE do you have? Examples of managerial experience include shift supervisor, overseeing operations, hiring/training/scheduling staff, etc. Years of experience should be full-time equivalent.

• No experience
• 1 month - 1 year of experience
• 1 - 2 years experience
• 2 - 3 years experience
• More than 3 years experience

09


If you marked managerial experience above, what organization(s) did you get your managerial experience with? Otherwise, enter n/a.
10


Are you 18 YEARS OF AGE or OLDER?

• Yes
• No

11


Do you have a valid driver's license?

• Yes
• No

12


Do you have a HIGH SCHOOL DIPLOMA or EQUIVALENT (GED)?

• Yes
• No

13


The Community Center is open Monday-Friday from 5 am-9 pm and Saturday-Sunday from 6 am-8 pm Please mark the HOURS YOU ARE AVAILABLE TO WORK below.

• Monday - Afternoons
• Monday - Evenings
• Tuesday - Afternoons
• Tuesday - Evenings
• Wednesday - Afternoons
• Wednesday - Evenings
• Thursday - Afternoons
• Thursday - Evenings
• Friday - Afternoons
• Friday - Evenings
• Saturday - Afternoons
• Saturday - Evenings
• Sunday - Afternoons
• Sunday - Evenings

Required Question