Service Department BDC Representative

Service Department BDC Representative

We are looking to add a Service Department BDC Representative who is organized, friendly, and passionate about delivering excellent customer experiences. At Wasatch Front Kia, you'll be part of a high-performing team that values communication, teamwork, and growth.

Here's why you want to work here:

• Paid Time Off
• 401k
• Medical & Dental Benefits
• Paid Training and Real Career Growth Opportunities

Here's what you'll be doing:

• Handle inbound and outbound calls, texts, and emails to schedule service appointments and follow up with customers
• Confirm and update customer information, appointment details, and vehicle status in our Dealer Management System (Dealertrack) and our online scheduling software (Xtime)
• Provide excellent customer service by answering questions, addressing concerns, and ensuring each customer feels valued and informed
• Coordinate with Service Advisors and Technicians to ensure smooth workflow and accurate scheduling
• Follow up on declined services, maintenance reminders, and warranty or recall notifications
• Track and document all customer interactions accurately for reporting and quality control
• Assist in marketing and retention campaigns to drive service business
• Maintain dealership standards for professionalism, communication, and brand representation
• Other duties as assigned

Requirements:

• Must be 18 years or older and authorized to work in the U.S.
• High School Diploma or equivalent
• Previous BDC, call center, or dealership experience preferred
• Strong communication, customer service & sales skills
• Computer proficiency with CRM and scheduling tools (Dealertrack and/or Xtime experience a plus)
• Positive attitude, patience, and attention to detail
• Ability to multitask in a fast-paced environment
• Reliable transportation and consistent attendance
• Proficient with windows programs and general computer knowledge
• Typing 40-60WPM

Schedule: Full-time, including occasional Saturdays

Compensation: Hourly pay plus performance-based bonuses