911 PUBLIC SAFETY TELECOMMUNICATOR II

Job Title

Charleston County Consolidated Emergency Communications Center Public Safety Communicator

Job Description

Charleston County Consolidated Emergency Communications Center (CCCECC) is seeking individuals who have strong customer service skills and a passion for serving others. Emergency Communications 9-1-1 is a challenging, yet gratifying career. Join our team and play a crucial role in providing public safety to our community. Make a difference, earn a competitive income with an excellent benefits package, and work in a fast-paced, public safety environment. No experience necessary. Come Save Lives With Us!

HIRING HOURLY: $22.22 or higher based on experience OPEN UNTIL FILLED – APPLICATION REVIEW BEGINS IMMEDIATELY

Duties and Responsibilities

Charleston County Consolidated Emergency Communications Center Public Safety Telecommunicators receive and process incoming emergency, non-emergency, and administrative calls and dispatch calls for service to law enforcement, fire agencies, and emergency medical services.

Shift Requirements:

Public Safety Telecommunicators work full-time, a 12.25-hour shift with overtime. The regular schedule requires an average of 57 hours each week. An essential function of this position is the ability to work any shift, therefore, we cannot guarantee assignment to a particular shift. To support the 24/7 operation of the CCCECC, Public Safety Telecommunicators are expected to work nights, weekends, holidays, and all scheduled and unscheduled overtime. This position requires in person attendance. This schedule may be different during classroom and on-the-job training. Employees are expected to report to work as called upon during departmental activation and be prepared to stay during the duration of the event.

Minimum Qualifications

Non-Negotiables:

• Have a positive attitude and excellent verbal and written communication skills. Must be able to communicate well to a diverse group of people.
• Be able to work scheduled and unscheduled overtime. (Our staff works several hundreds of hours of overtime a year)
• Be willing to work the assigned shift, which includes day (5:45am-6pm) or night shift (5:45pm- 6:00am), weekends, and holidays.
• Employees are assigned to a shift after completing required classroom and on-the-job training (OJT).
• Be able to report to work as instructed during departmental activations and be prepared to stay during the duration of the event.
• Be 18 years of age or older by date of hire.
• Have a High School Diploma or equivalent.
• Be a US citizen, permanent resident, or possess an Employment Authorization Document (EAD).
• Demonstrate the ability to type a minimum of 35 adjusted words per minute (AWPM) or 10,500 keystrokes per hour (KPH).
• Have no felony convictions, and no current driving suspensions; Misdemeanors will be evaluated on a case-by-case basis and disposition information must be provided.
• Pass a background investigation including driving record, employment history, criminal history check, credit check, education, training verification, illegal conduct (drug use, etc.), background interview, and professional reference check.
• Pass a pre-employment physical and psychological evaluation.
• Be able to successfully complete Level IV CJIS Security Awareness Training within 6 months of date of hire and maintain the certification.

Benefits

Charleston County offers competitive pay and a comprehensive benefits package to its employees, including but not limited to:

• Health, Dental, Vision and Life Insurance
• Optional Life and Disability Insurance
• Optional Medical and Dependent Care Spending Accounts
• Annual and Sick Leave
• Fourteen (14) recognized Holidays
• South Carolina Retirement System (SCRS) State Retirement Plan
• Police Officers Retirement System (PORS - as applicable)
• Optional Deferred Compensation Program
• Longevity and Merit Pay Increases
• Leadership, Professional and Skill Development Training
• Employee Assistance Program
• Employee Well-being Program