Service Sales Specialist

Job Description

Job Description

Service Sales Specialist- Job Description

Company: STEQ America LLC                          Location: Fort Washington, PA        

Employment Type: Full-Time                            Reports To: Operations Director / General Manager

Department: Service & Spare Parts Sales      Salary: $75,000/Annually

Position Summary

STEQ America is seeking a highly motivated Service Sales Specialist to drive revenue growth through the sale of service contracts, preventive maintenance agreements, spare parts, equipment upgrades, and technical support solutions across our installed customer base. The ideal candidate will work closely with Sales, Field Service Engineering, Operations, and Equipment Manufacturers to develop long-term customer relationships and maximize recurring service revenue.

This position is anticipated to begin in January 2027 and will play a key role in supporting STEQ America's continued growth and expansion of its aftermarket service business.

The role will focus on supporting pharmaceutical, biotech, medical device, and advanced manufacturing customers by ensuring they receive proactive service solutions that improve equipment reliability, uptime, and compliance.

The position aligns with STEQ America's strategy of expanding aftermarket service offerings, including preventive maintenance agreements, emergency service support, critical spare parts programs, remote technical support, and long-term customer care solutions.

Key Responsibilities

Service Contract Sales

• Develop, promote, and sell:
  • Preventive Maintenance (PM) Agreements
  • Emergency Support Contracts
  • Multi-Year Service Contracts
  • Remote Support Agreements
  • Equipment Health Check Programs
• Create contract renewal strategies and customer retention plans.
• Generate recurring revenue opportunities from STEQ's installed equipment base.

Spare Parts Sales

• Identify and pursue spare parts opportunities for existing customers.
• Develop critical spare parts recommendations to minimize customer downtime.
• Work with OEM suppliers to obtain pricing and lead times.
• Promote consumable replacement programs and annual spare part packages.
• Coordinate quotations, order processing, and follow-up activities.

Customer Relationship Management

• Maintain regular contact with customers to understand operational challenges and future service needs.
• Conduct account reviews to identify upgrade, retrofit, and service opportunities.
• Serve as the primary point of contact for service-related commercial discussions.
• Support customer satisfaction initiatives and contract performance reviews.

Collaboration with Internal Teams

• Work closely with:
  • Field Service Engineers
  • Operations Team
  • Sales Representatives
  • OEM Partners
  • Customer Service Personnel
• Coordinate service proposals, scheduling, and technical support offerings.
• Assist in defining service pricing strategies and profitability targets.

Business Development

• Develop annual service sales plans and revenue forecasts.
• Expand service business within existing accounts and new customers.
• Identify opportunities for:
  • Equipment upgrades
  • Retrofits
  • Validation support services
  • Training programs

CRM & Reporting

• Maintain accurate customer and opportunity records in Salesforce CRM.
• Track sales pipeline, renewals, service contract expiration dates, and forecasted revenue.
• Prepare monthly reports detailing service sales performance and growth opportunities.
• Take complete ownership of the quoting process in Salesforce.

Qualifications

Education

• Bachelor's degree in business, Engineering, Life Sciences, or related field preferred.
• Equivalent industry experience will be considered.

Experience

• 3–5+ years of experience in:
  • Service Sales
  • Technical Sales
  • Industrial or Life Sciences Equipment Support
• Experience selling service agreements, maintenance contracts, or aftermarket solutions is strongly preferred.
• Knowledge of pharmaceutical, biotech, medical device, or manufacturing environments is desirable.

Required Skills

• Strong consultative selling skills.
• Excellent communication and presentation abilities.
• Ability to understand technical equipment and service requirements.
• Strong negotiation and contract management skills.
• Experience with CRM systems (Salesforce preferred).
• Self-motivated with strong organizational and follow-up skills.

Performance Metrics (KPIs)

The Service Sales Specialist will be evaluated on:

• Service contract revenue growth
• Spare parts sales growth
• Contract renewal rate
• Gross margin performance
• Customer retention
• New service agreement acquisition
• Pipeline development and forecasting accuracy

Benefits

• Competitive Base Salary
• Annual Performance Bonus Opportunity
• Medical, Dental, and Vision Benefits
• Simple IRA
• Paid Time Off
• Professional Development Opportunities

Why Join STEQ America?

STEQ America US-based company dedicated to helping biotechnology and pharmaceutical companies discover the right solutions to lead in their industry. We represent leading European equipment manufacturers and provides customers with world-class technical support, installation, qualification, maintenance, spare parts management, and service solutions. As we continue expanding our installed base and service capabilities, this role will be instrumental in building a sustainable and growing aftermarket business that delivers exceptional value to our customers.

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