Reservations Agent
Vacatia
Location: The Grandview Resort - 9940 S Las Vegas Blvd, Las Vegas, NV 89183 Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products; blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners. Your Impact Manage reservation workflows by processing new bookings, exchanges, modifications, and cancellations across Salesforce, Cloudbeds, and connected platforms. Support owners directly by handling maintenance fee inquiries, account questions, rental agreements, and verification processes. Elevate service delivery by managing high-volume inbound/outbound calls, as well as email and message-based communication channels. Ensure system accuracy by documenting updates, interactions, and reservation details within Salesforce and booking systems. Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to resolve issues and secure smooth arrivals. Adapt quickly during high-demand periods, supporting overflow call volume and shifting priorities with professionalism and poise. Your Qualifications 1+ year of experience in reservations, hospitality, customer service, travel, or related fields. Timeshare, hotel, or travel agent experience strongly preferred. Strong communication, service mindset, and problem-solving abilities. Ability to manage high call volume while maintaining accuracy and professionalism. Comfort working in Salesforce, Cloudbeds, or similar reservation/CRM systems (preferred). Bilingual English/Spanish strongly preferred. High school diploma preferred. Ability to multitask, learn quickly, and thrive in a fast-paced, evolving environment. Join Us Join us at the start of something big. If you’re ready to deliver exceptional owner experiences and be a key part of our high-performing Owner Services team, we’d love to hear from you. #J-18808-Ljbffr Vacatia
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$16 - $22 per hour
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$17 per hour
...concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities Must be able to work with and understand financial information...Hourly payPart timeWorldwideFlexible hoursNight shiftAfternoon shift- ...this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you?...Work at officeNight shift
- ...hotel transactions and ensure accuracy of charges across the guest ledger. The role requires meticulous data entry, verification of reservations, and tight collaboration with front desk and sales teams. You will work night shifts, weekends, and holidays as needed and must...Night shiftWeekend work
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