IT Support Specialist

Job Description

Job Description

Who We Are

We are changing the norm by being customer-focused, technology-led. viaPhoton is reimagining fiber optic manufacturing for the AI era. We design and deliver custom-engineered, end-to-end fiber connectivity solutions for the data centers, 5G networks, and AI infrastructure shaping the next decade, and our customers need them in weeks, not months. In five years we've grown to a team of 200+ and 4x'd our revenue in the last year alone, and we're just getting started. We're looking for people who want to do their best work with a team that's moving fast.

About the Role

You'll be the first point of contact for IT issues across our production floor, warehouse, and office. From setting up workstations and managing user accounts to troubleshooting network issues and supporting physical security systems, no two days look the same. If you like variety, move quickly, and take satisfaction in keeping things running smoothly, you'll fit right in.

• Provide first-line IT support through the ticketing system, Slack, and in-person walkthroughs
• Troubleshoot hardware and peripherals: laptops, monitors, scanners, docking stations, printers, label printers, and accessories
• Set up and configure workstations for new hires and internal transfers, including provisioning, software installation, and account creation
• Manage user accounts and access across Office 365, Slack, AWS, shared drives, PDM, and door/badge systems
• Support network connectivity and infrastructure across the warehouse and office, including switch and IDF maintenance
• Maintain physical security systems including door access controls, automated locks, intercoms, and CCTV (Axis cameras)
• Support production and warehouse teams directly with tablet, scanner, and label-printing workflows (Bartender, print servers)
• Use AI tools to automate repetitive support tasks and speed up resolution times

What You'll Bring

• Have 1 to 3 years of experience in IT support, helpdesk, or desktop support
• Have hands-on experience with Windows OS troubleshooting and configuration
• Know Microsoft Office 365 administration including user accounts, email groups, and licensing
• Are comfortable with hardware setup across laptops, monitors, printers, docking stations, and scanners
• Are willing to work on a production and manufacturing floor (this is not a desk-only role)
• Communicate clearly and bring a service-first mindset
• Can prioritize and manage a high volume of support requests when things are moving quickly
• Are comfortable using AI tools like Claude, ChatGPT, or Copilot to streamline IT workflows

Want to read the full job description? IT Specialist JD

What's in it for you?

• Robust health, dental, and vision coverage that starts on day 1
• 401(k) with 4% match, vests immediately after a 90-day waiting period
• Flexible PTO that grows over time
• 10 paid holidays, including 2 floating holidays
• Monthly team events
• Click here to view our full benefits overview.

Location: Naperville, IL

Schedule: Mon–Fri | Onsite

Compensation: $55,000 to $65,000 base, plus annual bonus

We're building something big, and we want good people along for the ride. If that sounds like you, we'd love to hear from you. Apply today.

At viaPhoton, we are committed to furthering our culture of inclusion. We reinforce this through our core values and beliefs as well as our processes and strategic goals. We remind team members to seek various viewpoints, learn and be hungry with curiosity, and gain trust.

We are an equal opportunity employer and make all employment decisions based on merit and qualifications. We do not discriminate on the basis of race, color, ethnic or national origin, religion or belief, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, health condition, genetic information, marital or family status, military or veteran status, socioeconomic background, or any other status protected by applicable law.

We provide reasonable accommodations and adjustments throughout the hiring process. If you need one, please let us know. Any personal data you share with us is handled confidentially and in line with applicable data protection law.