Automotive Technician/Mechanic

Job Description

Job Description

Job description:

Job Description

We are seeking a  Mechanic Specialist to join our dynamic team. The ideal candidate will have strong experience in  automotive diagnostics, call center-based technical support, and customer service and a proven ability to  resolve complex repair concerns, drive timely ticket closure, and maintain high customer satisfaction .

Responsibilities:

• Respond to inbound calls and tickets from Dealer Technicians and provide technical diagnostic direction.
• Apply a defined six-step diagnostic process to resolve automotive concerns.
• Research and apply product and repair information using internal databases and tools.
• Perform follow-ups on open tickets to ensure resolution and closure.

Required Skills & Qualifications:

• High School Diploma or GED.
• 1-2 years of hands-on automotive repair experience OR a Bachelor's Degree OR a Technical Trade School Certificate with internship or similar experience.
• Proficiency with diagnostic and repair tools and Dealer information software.
• Strong communication and problem-solving skills in a technical support environment.

Preferred Skills:

• 1-2 years of experience with electrification technologies (EV, PHEV, Hybrid).
• Automotive Service Excellence (ASE) Certification.
• Understanding of advanced diagnostic processes and automotive systems.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.