Medical Support Assistant

Medical Support AssistantThe Medical Support Assistant (MSA) provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. The duties of the Medical Support Assistant include but are not limited to:Responsible for providing administrative medical support, including interpreting.Checking patients into appointments.Scheduling, canceling, re-scheduling patient's appointments and/or consults.Entering no-show information.Monitoring the electronic wait list.Preparing for clinic visits.Monitoring both inpatient and outpatient appointments for areas of responsibility.Ensuring encounter forms are completed in order to obtain appropriate workload credit.Verifying and updating demographics and insurance information.Processing all emergency and non-emergency transfers to other VA facilities or private hospitals.Performing basic eligibility, co-pays and preauthorization requirements for specific coverage.Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor.Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.Responsible for maintaining the confidentiality of information obtained to carry out required duties.Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.Work Schedule: Sunday-Saturday, 4:00pm - 12:30am, Subject to change based on needs of the facility. To be discussed at interview.Telework: AvailableVirtual: This is not a virtual position.Functional Statement #667-00282-FRelocation/Recruitment Incentives: Not Authorized.Permanent Change of Station (PCS): Not Authorized.Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)