Shift Leader

Job Description

Job Description

Job Description:

• Lead the team, making sure food is made accurately and taken to customers in a timely manner
• In charge of shifts and delegating tasks
• Show exemplary knowledge of the job and excellent customer service
• Deal with upset customers/problems with food in a polite way, making sure the customer is happy
• Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued
• Communicate with managers/owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low
• Check daily petty cash and go to the bank for change if needed
• Restock the register nightly for the correct change
• Communicate with managers/owners about employees: strengths and weaknesses, dependability, customer service, etc.
• Manage the break schedule, making sure employees are arriving on time and take appropriate breaks
• Attend Management Meetings
• Communicate with managers/owners about new ideas i.e. better methods to improve efficiency, safety etc., new recipe ideas etc.
• Assist with interviews, evaluations, and training
• Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner
• Keep the front lobby and outside area clean while checking on it every 15 minutes
• Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times
• Assist and ring up guests, answer phone calls and take orders over the phone
• Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner.
• Prep food according to proper procedures
• Continuously and thoroughly clean the kitchen and lobby
• Put away deliveries and keep everything organized
• Washing dishes and put away
• Communicate with other staff to ensure that all orders are made correctly and in a timely way
• Carry out food to customers
• Communicate with managers about the schedule, informing them in a timely manner of days off needed
• Show up on time and take breaks for the appropriate length of time
• Complete all opening and closing duties
• Perform additional tasks requested by your manager
• Follow sanitation guidelines
• Stock and rotate food
• Adhere to safety procedures
• Practice cost-cutting measures
• Pitch in and work as a team
• Track food quality
• Handle specials circumstances
• Communicate effectively with coworkers and managers

• Become food certified
• Must be able to handle a basic computer, POS system; handling cash and credit cards
• Follow health, sanitary, and safety requirements
• Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency
• Maintain a clean and work appropriate personal appearance
• Come to work with a positive attitude, and are willing to work well with others
• Leadership abilities