Application Support Analyst (Tier II) - CSM / Modernized

Application Support Analyst (Tier II)We have an exciting opportunity at the Department of State! The Application Support Analyst (Tier II) is responsible for the legacy application operations within the hybrid VPC and global network infrastructure for the customer. This role manages over 200 legacy applications and products, including existing and new products and applications introduced during this effort.Responsibilities:The analyst oversees application user management to provide and maintain access.You will support installation and deployment of customer legacy and new applications, including troubleshooting, diagnosis, evaluation, maintenance, availability, and performance monitoring.This role anticipates implementing self-learning and self-healing corrective actions to enhance application reliability and minimizing operation downtime during critical, scheduled, and unscheduled maintenance by expediting deployment of approved changes/fixes or updates.In addition to routine application maintenance, you will be part of the team that: provides emergency system support and emergency changes, updates application, patches, and deployments, ensuring minimal user disruption and implementing Development and Operations (DevOps) practices.You will also manage, monitor, install, remove, obtain, and renew application certifications as required in collaboration with Tier III teams to ensure application readiness for Authority to Operate (ATO).QualificationsEducation and Experience:5+ yearsBachelor's in IT or related fieldAWS or Azure Associate; ITIL 4 Foundation Certification(s)Secret Security ClearancePreferred Requirements:COMP TIA Sec + CertificationPhysical Requirements:Sitting for long periodsStanding for long periodsAmbulate throughout an officeAmbulate between several buildingsStoop, kneel, crouch, or crawl as requiredRepeatedly lift and carry weight up to 40 poundsTravel by land or air transportation 25%.About Empower AIAll hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.Pay Band MinUSD $79,390.00/Yr.Pay Band MaxUSD $122,870.00/Yr.