Communications Center Radio Operator (Onsite)

Communications Center Radio Operator

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Do you have a passion for aviation? Have you always wanted to work with pilots and Air Traffic Controllers? Do you enjoy providing superior customer service? As a Communications Center Radio Operator, you will be able to do all of this and more! In this role, Collins Aerospace offers a rewarding and challenging opportunity to truly make a difference as an aviation communication professional.

The Communications Center Radio Operator will manage air-to-ground and ground-to-air traffic radio messages and communications for airline dispatchers, pilots, air traffic controllers and other authorized agents. They will provide outstanding customer service while receiving, copying and delivering Air Traffic Control clearances, advisories and information requests.

What You Will Do

• You will operate HF/VHF radio, computer, and telephone communication equipment to transcribe pilot communications real-time.
• You will accurately relay information to Air Route Traffic Control (ARTC) Centers, airlines or their agents, other concerned government agencies, and other aeronautical stations.
• You will assist with communications between aircraft and various ground support stations.
• You will keep Aviation Voice Service Staff and ATC Facilities up to date with information pertaining to in-flight anomalies.
• You will register for and obtain a Restricted Radiotelephone Operator Permit through the FCC, if you currently do not hold this permit.
• You will support a 24/7 operation with mandatory shift work, including holidays.
• You will be expected to maintain a typing speed of 40 words per minute on an electronic keyboard.
• An essential function is to see and read information on multiple monitors and type on a color-coded keyboard for eight or more hours of the day. You will be required to pass a vision assessment.
• An essential function is to hear independently in each ear and distinguish information through headphones for eight or more hours a day. You will be required to pass a hearing assessment.

What You Will Learn

• You will learn how to transcribe pilot communications real-time into the airline and FAA systems using a variety of technologies including HF/VHF voice communications, analog and digital telephony, text messaging and satellite communications.
• You will learn weather code symbols, procedures related to Air Traffic Control relay operations and our communications regulations, procedures, abbreviations and the operation of all applicable equipment.

Qualifications You Must Have

• Typically requires HS diploma (or equivalent, e.g. G.E.D. in the US) or vocational/technical education in related discipline.
• Prior experience in customer service.

Qualifications We Prefer

• Experience in radio communications, call center customer service, help desk, or radio dispatching.
• Prior experience in airline transportation services or public agency dispatching.
• Familiarity with the technical and operational terms encountered in aeronautical communication.

The starting salary for this role is $25 per hour. Raytheon Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Learn More and Apply Now!

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day.