Customer Service Rep/ Counter Sales

Job Description

Job Description

We are looking for a customer-focused, detail-oriented team member to join our team as a Customer Service Rep/Counter Sales team member in Texas. This position supports daily front-counter operations by assisting customers, entering orders, handling payments, and helping maintain accurate inventory activity in a fast-paced environment. The ideal candidate brings strong attention to detail, a service-oriented mindset, and the ability to learn technical product information while providing dependable support to both customers and coworkers.

Responsibilities:
• Create and update customer sales orders with accuracy, ensuring order information is complete and ready for processing.
• Support walk-in customers at the counter by identifying their needs and guiding them to appropriate products or solutions.
• Suggest suitable tooling and related products based on customer applications and specifications.
• Manage product returns carefully, confirming documentation and completing each transaction correctly.
• Receive and post customer payments while reviewing paperwork for accuracy before final submission.
• Process cash, credit, and debit transactions responsibly and balance customer-facing financial interactions with attention to detail.
• Help keep the sales counter clean, organized, and welcoming to improve the overall customer experience.
• Assist with stock replenishment, monitor item levels, and communicate low-inventory concerns to support inventory accuracy.
• Contribute to team success by collaborating with coworkers, maintaining a positive attitude, and stepping in where needed.
• Use basic math and data entry skills to calculate totals, provide correct change, and maintain reliable transaction records.• High school diploma or equivalent is required.
• At least 2 years of experience in a B2B customer service or counter sales environment.
• Experience with Epicor Prophet 21 is preferred.
• Strong computer, typing, and data entry skills with a high level of accuracy.
• Solid critical thinking and problem-solving ability, including the confidence to ask questions and clarify customer needs.
• Mechanical aptitude and interest in learning product details and customer applications.
• Ability to work efficiently in a fast-paced setting while maintaining strong attention to detail.
• All candidates are required to undergo pre-employment screening.