Resident Concierge

Job Description

Job Description

Resident Concierge
Job Description

Arcan Capital is committed to delivering exceptional living experiences for our residents. As a Resident Concierge, you will be the welcoming face and voice of our community — the first point of contact for prospective residents, current residents, guests, and vendors alike. This role blends hospitality, leasing support, and administrative coordination, making it ideal for someone who is personable, detail-oriented, and passionate about delivering outstanding customer service. If you are seeking an opportunity to contribute to a growing organization while enhancing the resident experience, we encourage you to apply.

About Arcan Capital

Founded in 2016, Arcan Capital is a rapidly growing company specializing in the acquisition and management of apartment properties across the Southeastern United States. With a team of over 80 employees—and plans to expand this year—you will be an integral part of our continued success, playing a key role in enhancing the resident experience and contributing to our engaging company culture.

At Arcan Capital, we believe in fostering a collaborative, engaging, and service-driven culture. We are dedicated to providing outstanding living experiences for our residents while supporting the professional growth of our employees.

Job Summary

As the Resident Concierge, you will serve as the first point of contact at the front desk/office, providing a warm, professional welcome to prospective residents, current residents, guests, and vendors. You will guide prospects through the leasing process, support the leasing team with applications and move-ins, and help ensure the community runs smoothly day to day. Your professionalism, attention to detail, and genuine hospitality will be essential to creating a positive first and lasting impression of the community.

Key Responsibilities

• Serve as the first point of contact at the front desk/office, providing a warm, professional welcome to residents, guests, and vendors.
• Greet and tour prospective residents through the community, model units, and amenities, highlighting features and benefits.
• Answer phone, email, and walk-in inquiries promptly and professionally.
• Process rental applications, run background/credit checks, and prepare lease agreements.
• Follow up with prospects and leads to convert interest into signed leases.
• Maintain accurate records of traffic, leasing activity, and availability in the property management system.
• Assist with move-in coordination, including paperwork, orientation, and welcome packets.
• Handle resident concerns or complaints with professionalism, escalating as needed.
• Report maintenance or safety issues promptly and follow established safety procedures.

Qualifications & Skills

• Strong work ethic, reliability, and effective time management.
• Detail-oriented with a proactive, quality-driven mindset.
• Excellent verbal and written communication and interpersonal skills.
• Comfortable with sales and customer-service conversations, including converting leads into leases.
• Flexible and adaptable in a dynamic, fast-paced environment.
• Comfortable working with diverse individuals and open to a flexible schedule, including weekends and holidays.
• Proficiency with property management software, or the ability to learn new systems quickly.

Education & Experience (Preferred but Not Required)

• High school diploma or equivalent required.
• 1–3 years of experience in customer service, hospitality, front desk, or leasing; apartment industry experience preferred.
• Experience with property management systems (e.g., Yardi, RealPage, Entrata) is a plus.

Why Join Arcan Capital?

• Supportive and people-focused culture—We believe in fostering long-term relationships with our employees and residents.
• Opportunities for growth—We invest in our team members and offer career development opportunities.
• Competitive compensation & benefits, including medical, dental, vision, two weeks paid vacation, 5 days of PTO/Sick leave, matching 401k program and more!

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to sit or stand at a front desk for extended periods, use a computer and standard office equipment, and communicate clearly in person and by phone. The role also requires frequent walking through the community, model units, and amenities to conduct tours, including navigating stairs. The employee must occasionally lift and carry items such as welcome packets, files, or packages weighing up to 25 pounds. Regular interaction with residents, prospects, guests, and vendors is required throughout the workday, and the employee may be exposed to varying weather conditions while touring outdoor areas of the property.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

If you're ready to bring your customer service expertise and people skills to a dynamic real estate environment, we encourage you to apply today!

Arcan Capital is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.

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