Third Party Enrollment Technology Consultant

Job Posting End Date: October 05

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans .

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

This position supports Colonial Life’s enrollment technology strategies through effective implementation, support, and service at both the system and case level. A Third Party Enrollment Tech Consultant is expected to partner with other business areas and customers, for effective case implementation, case management, and issue resolution. This position requires an in-depth knowledge and understanding of Colonial Life’s enrollment technology, strategy, and supporting processes.

Principal Duties and Responsibilities

• Serves as an enrollment technology resource and point of contact for internal/external business partners during enrollment implementations for consulting and/or third party enrollment technical needs.
• Manages multiple case level enrollment technologies that are high profile, high risk and present a high degree of complexity for Colonial Life.
• Consults and provides technical support on the execution of enrollment technology strategies to meet account/enrollment technology partner needs and maintain a continuous improvement mindset.
• Acts with a sense of urgency in preventing, identifying, and correcting case level third party enrollment technology escalations in partnership with IT to drive resolution as needed.
• Responsible for updating departmental tracking/reporting systems.
• Proactively anticipates the needs of third party enrollment technology vendors.
• Develop methods for effective data exchange for large complex enrollment files.
• Represent the team on cross functional team projects/initiatives as subject matter expert for third party enrollment technology strategies, system enhancements, testing support, and general problem solving to improve the customer experience and team effectiveness.
• Meets or exceeds departmental and organizational goals and metrics.
• May perform other duties as assigned.

Job Specifications

• Bachelor’s degree or 3-5 years’ experience in project management, enrollment systems, IT, or other related work experience required.
• Experience leading projects or initiatives with demonstrated strength in planning, organizing, and time management.
• Strong collaboration, partnering skills, team building skills, customer service, and relationship building skills with internal/external business partners regarding third party enrollment technology capabilities.
• Strong written and oral communication skills.
• Strong analytical, critical thinking, and problem-solving skills.
• Strong knowledge and experience with various Microsoft Office tools: Excel, Access, Word, and PowerPoint highly preferred; Projects and Visio a plus.
• Solid planning, organizing and time management skills.
• Proven ability to track and manage large volumes of work and concurrent issues with timely escalation and detailed documentation to support recommended actions.

• Subject matter expertise across various third party enrollment technology platforms, products, services, processes, sales process, and field organization specific to Colonial Life.
• Strong conceptual understanding of basic design, code and testing following IT standards preferred.
• Advanced working knowledge of data manipulation and relational databases through use of relevant tools and applications is highly preferred.
• Proven ability to work independently and manage time effectively while adding to the dynamics of a team environment.
• Proven track record of accountability for delivering quality results based on organizational and departmental quality measures.
• Demonstrate desire to expand technical knowledge and learn new tools.
• Reinforce the core values that shape an environment for successful employee, team, and business results.

#LI-KL1

~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$53,300.00-$100,700.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Colonial Life