Vice President of Global Customer Support
Confidential
Vice President of Global Customer Support
About the Company
Top cloud-based legal software provider
Industry
Computer Software
Type
Privately Held, VC-backed
Founded
2008
Employees
1001-5000
Funding
$200+ million
Categories
- Information Technology & Services
- Legal Services
- Technology
- Consulting & Professional Services
- Legal Assistance
- Client Management
- Billing Management
- Document Automation
- CRM Solutions
- Cloud Solutions
- Software
- Legal Professionals
- Professional Services
- Agency
Specialties
- web-based software
- legal
- practice management
- law firm management software
- legal software
- cloud-based software
- time tracking
- invoicing
- case management
- software as a service
- and mobile app
About the Role
The Company is seeking a Vice President of Global Customer Support to spearhead a transformative, multi-year strategy that redefines how the organization serves its customers worldwide. This executive role is pivotal in the shift towards an AI-first support model, where the focus is on high-value, complex interactions that require human expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and strategy, owning the P&L for global support, and aligning with the C-suite on company-wide priorities. They will lead a large, global team, build a culture of continuous improvement, and establish support as a key driver of growth and a competitive differentiator. The role demands a seasoned leader with a proven track record in high-growth B2B SaaS environments, direct experience with AI support technologies, and a deep understanding of support operations and SaaS metrics. Applicants for the Vice President of Global Customer Support position at the company should have a minimum of 12 years' experience in customer support, service, or CX leadership, with at least 5 years in a high-growth B2B SaaS environment. The role requires a candidate with a strong background in AI support technologies, including hands-on experience with modern AI support platforms. A deep understanding of AI agent architecture and a proven ability to lead global support organizations with full P&L ownership are essential. The ideal candidate will have a track record of driving growth, retention, and commercial contribution through support, as well as experience in hypergrowth environments and a passion for transforming legal work through AI. The role also demands exceptional executive presence, the ability to influence at all levels, and a commitment to diversity, equity, and inclusion.
Hiring Manager Title
SVP, Customer Success
Functions
- Operations
- ...Vice President, Global Sourcing and Supply Chain About the Company Respected consumer products company Industry Consumer Services... ...supplier relationships, improving margin performance, and supporting new product development initiatives. This high-impact executive...SuggestedOverseas
- ...Vice President of Global Tax About the Company Popular smart sleep tracker Industry Health, Wellness and Fitness Type Privately... ...leading teams, managing complex cross-border issues, and supporting executive leadership. Experience in preparing a company...Suggested
- ...Vice President, Global Rare Disease Franchise About the Company Pioneering biotechnology (BioTech) company specializing in AAV gene therapy & personalized therapies Industry Biotechnology Type Public Company Founded 2008 Employees 201-500...Suggested
- ...Vice President, Global Channel Sales About the Company Innovative provider of cloud-native security solutions Industry Computer... ...generation channel strategies, with a focus on promoting net new customer acquisition and enhancing value for existing customers....Suggested
- ...Vice President, Global Pre-Sales About the Company Recognized provider of enterprise software support services Industry Information Technology and Services Type Public... ..., the ability to engage with senior customer stakeholders, and experience in creating...SuggestedWorldwide
- ...Vice President, Global Media Relations About the Company Globally-renowned provider of hyperscale data center services Industry Information Technology and Services Type Privately Held, Private Equity-backed Founded 2010 Employees 1001-5000...
- ...Senior Vice President, Global Regulatory Affairs About the Company Clinical-stage biotechnology company with a multi-asset pipeline across oncology, neuroscience, immunology, and rare disease. Industry Biotechnology Type Privately Held About the Role...
- ...Vice President, Global Alliance Management About the Company A global leader in generic pharmaceuticals improving access to affordable medicines worldwide. Industry Pharmaceuticals Type Privately Held, Private Equity-backed About the Role The Company...Worldwide
- ...Vice President, Global Benefits About the Company Globally-recognized market research & analytics firm Industry Market Research Type Privately Held, Private Equity-backed Founded 2023 Employees 5001-10,000 Categories ~ Market Research...Shift work
- ...Vice President, Global Environmental, Health, & Safety About the Company Industry-leading manufacturer of composite structures for the wind energy & transportation sectors Industry Renewables & Environment Type Public Company Founded 1968 Employees...
- ...Vice President of Global Social About the Company Global consumer brand with a high-performing social team and creator campaigns. Industry... ...is required, with a preference for those who have supported large, social-first consumer brands. The role demands deep...
- ...Senior Vice President of Legal, Global Infrastructure & Projects About the Company Ambitious provider of high-performance computing services Industry Information Technology and Services Type Privately Held, VC-backed Founded 2024 Employees 20...
- ...Senior Vice President of Global Sales About the Company Expanding PTaaS platform modernizing traditional pentesting Industry Information... ...Market, translating new AI product capabilities into customer value propositions, and expanding both direct sales and channel...
- ## Global Chief Revenue Officer (CRO)Applyremote type: Hybrid Positionlocations... ...the size of the largest ad-supported music streaming service. In... ...directly to the CEO & President, the CRO will lead all global... ..., strategic partnerships, customer success, licensing, digital products...Full timeRemote workWorldwideFlexible hours
iHeartMedia
San Antonio, TX4 days ago - ...Vice President, Global Sales Engineering About the Company Innovative provider of cloud-native... ...responsible for providing market and customer intelligence to the product organization... ...well as with partners, to identify, support, and close opportunities, while ensuring...
- ...Senior Vice President, Global Head of Brand & Communications About the Company Globally-recognized payment technology company Industry Financial Services Type Public Company Founded 2003 Employees 1001-5000 Specialties fintech partnerships...
- ...Vice President, Life & Annuity Risk About the Company Globally recognized reinsurance company Industry Insurance... ...runoff long-term solutions customer service skilled executives... ...candidate will be responsible for supporting the Life and Annuity Risk and...
- ...Vice President of Support About the Company World-leading provider of an AI-powered cognitive patient care assistant Industry Hospital... ...Support to lead the transformation and expansion of its customer support function. This senior leader will be responsible...
- ...Vice President of Customer Delivery About the Company Accomplished provider of cloud-based call center software solutions Industry Computer... ...Delivery to spearhead the definition and execution of a global customer delivery strategy that is in line with business...
- ...Associate Vice President, Investment Accounting About the Company Globally recognized reinsurance company Industry Insurance Type Privately Held... ...reinsurer runoff long-term solutions customer service skilled executives and actuarial...
$10 per hour
...Business Relationship Manager If you are customer focused, enjoy building relationships and... ...up to approximately $15 million; provide support to branch-based business bankers on... ...and the diverse talents they bring to our global workforce are directly linked to our success...Work experience placementWork at office- ...Executive Director, Global Medical Affairs Lead, Oncology About the Company Innovative biopharmaceutical company Industry Pharmaceuticals Type Privately Held Founded 2013 Employees 51-200 Categories Manufacturing Pharmaceuticals Medicine...Remote work
- ...Flyttr is seeking a Chief Operating Officer to lead a global operations function spanning manufacturing, facilities, supply chain, IT, and program delivery across all sites. You will design the operations structure, hire leadership, and report to the CEO. The role...
$167.3k - $278.9k
...opportunities, shape go-to-market strategies, and support coordinated sales efforts across Deloitte... ...and firm networks Represent "voice of customer" by bringing deep client and industry... ...) ~ Experience working with large global, multi-national organizations with non-US...Visa sponsorshipShift work- ...Regional Vice President EMAC has engaged with an aggressive growth National IMB Seller/Servicer client partner to find a Regional Vice... ...capabilities with the ability to understand implications on a global and micro level. Analytical and strategic planning skills A...Local area
The EMAC Group
San Antonio, TX4 days ago - ...Held Founded 2015 Employees 201-500 Categories Information Technology & Services Technology Specialties customer support customer service customer support customer service ccaas customer experience cx contact center and ai...
- ...Vice President, Information Security, Manufacturing Plant Security, Product Security & Application Security About the Company Dynamic... ...Security. The successful candidate will be responsible for the global security strategy and execution across these three critical...
- ...Vice President, Get Blue About the Company Sustainability-driven clean water & sanitation organization Industry Non-Profit Organization... ...partner growth agenda, and will be expected to translate the global water crisis into a compelling platform that attracts the...
- ...Senior Vice President of Sales About the Company Private equity-backed technology company focused on risk management and compliance... ...executive team to drive the company's expansion both in the U.S. and globally. Hiring Manager Title President of U.S. & Global...For contractors
- ...Vice President, Pricing & Operations About the Company Premier provider... ...& Professional Services Customer Management Industry... ...on a pivotal role in shaping global pricing strategy. The successful... ...with market trends, supporting new product introductions, and...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President of Global Customer Support. Be the first to apply!
- vice president data science San Antonio, TX
- vice president global procurement San Antonio, TX
- vice president research and development San Antonio, TX
- vp lending San Antonio, TX
- vp infrastructure San Antonio, TX
- vice president global communications San Antonio, TX
- vice president public policy San Antonio, TX
- vice president corporate communications San Antonio, TX
- vice president shared services San Antonio, TX
- vice president of operations San Antonio, TX