Maintenance Technician

Job Description

Job Description

Job Title: Maintenance Technician

Department: Maintenance 

Exempt ☐ Non-Exempt X

Reports To: Maintenance Supervisor/Property Manager

Full-Time X Part-Time ☐ 

Summary of Job Purpose:

This position performs a wide variety of maintenance duties including preventative, emergency, cosmetic and routine maintenance and regular inspections. Nature of work requires emphasis on safe work practices, sustained physical effort, trouble shooting, problem solving, attention to detail, customer service and time management. The Maintenance Technician performs all general apartment and facilities maintenance under supervision of the Maintenance Supervisor, Property Manager and/or Director of Operations. 

Qualifications:

The employee must be able to perform each essential function identified below satisfactorily. The following information clarifies the essential job duties, knowledge, skill and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Essential Duties and Responsibilities

(other duties may be assigned):

Approximate

Frequency

1. Responding to resident requests for maintenance and service by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.

Daily

2. Completing the “make-ready” process in Yardi to prepare vacant units for leasing and new move-ins, creating a “punch” list of maintenance work needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.

Daily

3. Supporting cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. Assists with purchasing needs of the property. 

Weekly

4. Demonstrating customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders in Yardi with efficiency and urgency.

Daily

5. Assisting in conducting routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to management.

Weekly

6. Assists with rehabs as needed on various projects such as demo, installs or repair projects as directed by the Maintenance Supervisor and/or the Property Manager. Frequency varies based on the demands.

Weekly

7. Use a variety of hand and power tools, electric meters and material handling equipment in performing duties.

Daily

8. Comply with safety regulations and maintain clean and orderly work areas.

Daily

9. Works in a safe manner and recognizes unsafe situations. Takes appropriate action to ensure safety of him/herself and others in the building.

Daily

10. Available to be on-call from time-to-time, which may require this position to receive and respond to phone calls and/or on-site visits after hours, as business needs dictate.

Weekly

11. Resides at _________ Apartments full-time and serves as the designated responsible person at that location.

N/A

12. Perform other related duties and tasks as assigned.

Varies

Supervisory Responsibilities: Yes ☐ No  X 

Financial Responsibilities:

Position has regular access to financial information of tenants or employees (credit card/bank information, date of birth, and social security number) or has regular access to cash exceeding $10,000 per day:

Yes ☐ No  X 

Minimum Education and/or Experience:

• High school diploma or general education degree (GED); or three to five years’ related experience and/or training; or equivalent combination of education and experience.

Required Certificates/Licenses:

• Valid California Driver’s License

Essential Skills and Abilities:

• 2-5 years related experience; strong working knowledge of all aspects of maintenance, repair and service.

• Competent in basic computer skills, including MS Outlook and Yardi or an equivalent property management software required.

• Some residential experience preferred. 
• Ability to troubleshoot problems and take appropriate action. 
• Excellent tenant/client focus.
• Thoroughness.
• Ethical conduct.
• Ability to maintain regular and consistent attendance including reporting to work on time.

Physical Demands:

Activity

Never

Less

than

25%

25%

to

50%

Over

50%