Store Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Store Manager
Sips Coffee Co.
Virden, Carlinville & Gillespie, IL

Lead Three Locations. Build an Amazing Team. Serve Great Coffee.

At Sips Coffee, we're more than just a coffee shop - we're a place where community, consistency, and exceptional customer experiences come together. As we continue to grow with three locations serving Central Illinois, we're looking for a passionate Store Manager who is excited to lead people, improve operations, and help our business thrive.

If you're an organized leader who enjoys coaching a team, creating memorable customer experiences, and taking ownership of daily operations, we'd love to meet you.

What You'll Do:

Lead the Team

• Interview and onboard new team members alongside the owner
• Train, coach, and mentor baristas
• Create employee schedules
• Foster a positive, supportive workplace culture
• Help employees succeed through ongoing coaching and accountability

Manage Daily Operations

• Oversee opening and closing procedures
• Ensure smooth daily operations across all locations
• Maintain high standards for speed, consistency, and customer experience
• Ensure compliance with health, safety, and sanitation standards
• Follow and reinforce company processes and procedures

Inventory & Organization

• Monitor inventory levels
• Restock supplies as needed
• Complete inventory reports twice each week
• Manage milk inventory
• Minimize waste and improve efficiency

Customer Experience

• Serve as the primary point of contact for customers and staff
• Resolve customer concerns professionally
• Build customer loyalty through exceptional service
• Encourage online reviews and community engagement
• Develop promotional ideas and local marketing opportunities

Financial Responsibilities

• Prepare daily deposits
• Complete deposit documentation
• Handle bank deposits accurately
• Support overall sales growth and profitability

What We're Looking For:

• Previous retail, restaurant, coffee shop, or hospitality leadership experience preferred
• Strong leadership and communication skills
• Excellent organizational abilities
• Comfortable managing multiple priorities
• Passion for delivering outstanding customer service
• Positive attitude with a hands-on leadership style
• Dependable and self-motivated

Compensation:

• $17/hour plus cash tips
• Performance incentives including:
  • Weekly Google Review bonus opportunities
  • 1% of gross sales incentive
• Full-time (approximately 40 hours per week)

Why Join Sips Coffee Co?

• Performance-based bonuses and incentives
• Opportunity to lead multiple growing locations
• Be part of a locally owned company
• Work in a fun, fast-paced environment
• Make a direct impact on company growth
• Help shape the culture of an expanding business