Warranty Coordinator

Warranty Analyst I Oshkosh, WI

PAY RANGE: $20 - $25 Depending on experience 6 months--Potential to converting into FTE Schedule: 7:30 am - 4:00 pm, however, must be flexible to accommodate international calls/customers. Overtime might be required at times.

Working from home is sometimes possible, however set weekdays, or a set number of days WFH, is not possible. At times, they will need to be in the office 5 days per week, while other weeks they can work from home 2 days. It will vary on team workload, scheduled responsibilities, and business activities.

Job Description

The Warranty Analyst is responsible for providing leadership and direction to exceed quality standards and customers' expectations with continuous improvements to reduce labor and material costs.

YOUR IMPACT: These duties are not meant to be all-inclusive, and other duties may be assigned:

• Document and maintain all warranty repairs by means of a database filing system.
• Work with engineering and manufacturing personnel to resolve repetitive warranty claims.
• Contact customers to schedule a Service Technician to perform warranty repairs on the road.
• Set up all necessary connections for the Service Technicians on the road; this would include flights, rental cars, hotels, money, and working locations.
• Maintain a strong background of new products developed by [business].
• Exhibit good computer skills using One-Warranty and Microsoft Office systems.
• Initiate work order numbers for incoming warranty.
• Create no-charge sales orders, track parts, and provide tracking using ERP system.

Minimum Qualifications

Associate's degree and three (3) years of related experience

Strong data entry skills

Excellent customer service skills

Ability to multi-task and prioritize

A proactive self-started with strong attention to detail

Preferred Qualifications:

Bachelor's degree in a related field and two (2) or more years of relevant experience

Strong verbal presentation and written communication skills

Excellent time management and organizational skills

Microsoft Office proficiency

Services and warranty experience

Working Conditions:

The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.

This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.

Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.

Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.

Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.