Loss Mitigation Specialist III (Bankruptcy & Foreclosure)

Job Description

Job Description

About the Opportunity

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

• Certified Great Place to Work®
• Competitive pay
• Annual incentive/bonus potential
• Comprehensive benefits package including health, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

As a Loss Mitigation Specialist III – Bankruptcy & Foreclosure , you’ll manage complex delinquent accounts with a focus on bankruptcy, foreclosure, loss mitigation, and loan modification. You’ll serve as a subject matter expert and trusted resource for the Financial Assistance team, helping navigate sensitive account situations while ensuring accurate, timely, and compliant resolutions.

This role combines advanced account management, regulatory knowledge, problem-solving, and collaboration with members, attorneys, trustees, investors, vendors, and internal partners.

• Manage complex delinquent accounts involving bankruptcy, foreclosure, loss mitigation, and loan modifications from referral through resolution. 
• Serve as a subject matter expert on bankruptcy and foreclosure processes, including documentation, legal timelines, payment requirements, notices, and status tracking. 
• Monitor Chapter 7 and Chapter 13 bankruptcy cases, including account coding, payment application, claims, documentation, and ongoing servicing requirements. 
• Coordinate foreclosure activities, monitoring attorney actions, required timelines, documentation, property status, and investor requirements. 
• Evaluate borrower financial information and eligibility for loan modifications and other loss mitigation solutions in accordance with established programs and guidelines. 
• Partner with members, attorneys, trustees, investors, vendors, and internal teams to resolve complex account issues and ensure timely communication. 
• Monitor assigned accounts for critical deadlines, legal milestones, payment activity, and required actions, escalating issues when appropriate. 
• Support repossession and recovery activities, including vendor coordination, documentation review, account updates, and issue resolution. 
• Maintain accurate loan, bankruptcy, foreclosure, and loss mitigation records and documentation. 
• Support investor and regulatory reporting, including applicable Fannie Mae, FHLB, and other reporting requirements. 
• Coordinate the preparation and transmission of accounts to third-party recovery agencies, ensuring accurate and timely submissions. 
• Serve as a resource and mentor to Financial Assistance team members on complex bankruptcy, foreclosure, loss mitigation, and loan modification matters. 
• Identify process, documentation, compliance, and system improvement opportunities and share recommendations with management. 
• Support audits, examinations, quality control reviews, and regulatory or investor information requests. 
• Maintain current knowledge of applicable bankruptcy, foreclosure, collections, loss mitigation, consumer lending, servicing, and investor requirements. 
• Protect the confidentiality of sensitive member, financial, and legal information.

• High school diploma or equivalent required; bachelor’s degree preferred. 
• 3–5 years of progressive experience in collections, loan servicing, loss mitigation, bankruptcy, foreclosure, repossession, or a related financial services function. 
• Demonstrated experience managing complex bankruptcy and/or foreclosure accounts. 
• Strong knowledge of collections, delinquency management, loss mitigation, loan modifications, bankruptcy, foreclosure, and repossession. 
• Working knowledge of applicable federal and state regulations, investor requirements, and Credit Union policies. 
• Experience working with attorneys, trustees, investors, vendors, and other third parties preferred. 
• Ability to independently manage complex caseloads, competing priorities, and time-sensitive legal or regulatory deadlines. 
• Strong analytical, organizational, problem-solving, and attention-to-detail skills. 
• Excellent written and verbal communication skills, particularly when handling sensitive or complex account matters. 
• Proficiency with Microsoft Office, including Excel, Word, and Outlook, and the ability to learn loan servicing and collections systems.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $32.00 - $36.00 per hour, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. 

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. 

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.

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