Full-time Boutiques Sales Associate - Hive for Him
Hive Collective
Position: Seasonal Sales Associate - Hive Boutiques
Reports to: Hive Boutiques, Store Manager
Full-Time
Job Overview:
Are you passionate about fashion and creating moments for others? Join the Hive Collective family as a Seasonal Sales Associate! This exciting role offers the opportunity to be part of a dynamic and collaborative team, helping to create memorable shopping experiences during the bustling season. As a Seasonal Sales Associate, you are responsible for creating a first-rate client experience through superior sales and service at the Hive Boutiques store for Him and Her. You'll be a valued member of the Hive team, playing a key role in delighting our customers.
You should be well-versed in our Hive Boutiques brands and passionate about helping customers find items that light up their day!
Key Responsibilities:
Provide a Positive Customer Experience
- Welcome customers immediately with sincerity and enthusiasm and create a warm and welcoming experience.
- Maintain an active floor presence, demonstrating availability and openness to the customer.
- Engage customers with an intuitive approach to determine their needs.
- Provide an exceptional fitting room experience.
- Return to the fitting room often to check in on the customer and remove unwanted items.
- Provide relevant fashion advice, product knowledge, and recommendations.
- Bring additional merchandise to complete the customer's look.
- Complete the customer experience with an accurate and efficient checkout.
- Demonstrate accuracy and efficiency at the point of sale.
- Be gracious in accepting returns and turn them into a sale when possible.
- Fold, wrap, or hang the customer's purchase meeting Hive's wrapping standard.
- Send professional thank-you notes to your customers.
- Provide exceptional service to the customer through professionalism, ownership, and initiative.
- Handle requests and daily tasks courteously and productively, using appropriate language and tone of voice.
- Show your willingness to be of assistance and take initiative in finding creative solutions when faced with obstacles.
Team Collaboration
- Team up with other salespeople to best serve the client's needs.
- Outreach to support in-store and online sales, and invite customers to special events when appropriate.
- Show commitment to the team through collaboration and positive, proactive communication.
- Raise concerns in a timely, constructive, and appropriate manner.
- Actively listen to other points of view, and share thoughts and ideas in order to reach a common understanding.
- Resolve conflict proactively with clear and direct communication and be open to receiving constructive feedback.
Sales and Customer Relationship Management
- Add accurate customer information on a regular basis.
- Support driving sales and gross margin performance.
Store Maintenance and Operations
- Demonstrate knowledge and proficiency in all tasks and procedures to support the sales floor.
- Maintain the store when customers are not present, including receiving shipments, stocking, and maintaining displays.
- Complete projects and tasks accurately and in a timely manner.
- Follow inventory procedures.
- Seek ways to improve your own performance.
- Demonstrate productivity, using time efficiently and effectively to deliver strong results.
- Handle and follow through on all employee and customer interactions in a solution-focused and timely way.
- Approach tasks and deadlines with a sense of focus, urgency, and attention to detail.
- Deliver high-quality work, communicate ongoing progress, and show accountability.
- Prioritize tasks and projects efficiently without negatively impacting service.
- Be accountable for information covered in the Hive Code of Conduct.
- Demonstrate honest and ethical behavior.
- Work scheduled shifts, demonstrate flexibility when schedule changes are necessary and notify your manager prior to your shift if you are delayed or unable to work.
- Record all time worked promptly and accurately.
- Follow all safety guidelines.
- Safeguard sensitive, private, and confidential information.
Personal and Professional Development
- Maintain a well-groomed appearance and follow dress code guidelines.
- Demonstrate reliability, flexibility, and openness to change.
Benefits
- Positive, team-focused work environment that values balance and well-being.
- Opportunities for growth within the Hive Collective.
- 50% employee discount for you and immediate family.
- Paid holidays and PTO for full-time employees.
- No work on Sundays or major holidays.
- Health insurance options after 90 days of full-time employment.
- 401k with up to 3% match after 1 year of full-time employment.
Competencies:
- Collaboration, Communication, Customer Service Skills, Sales Skills, Flexibility, Professionalism, Enthusiasm, Reliability, Learning Agility, Integrity
Job Requirements
- Ability to lift and mobilize small to medium items up to 15 lbs. while utilizing appropriate equipment and safety techniques.
- Ability to maneuver effectively around the floor, stock room, and cash wrap.
- The position entails prolonged standing.
- Maintain a well-groomed appearance and follow dress code guidelines.
- Demonstrate honest and ethical behavior.
- Work scheduled shifts, demonstrate flexibility when schedule changes are necessary, and notify your manager prior to your shift if you are delayed or unable to work.
- Record all time worked promptly and accurately.
- Follow all safety guidelines.
- Safeguard sensitive, private, and confidential information.
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