Tech Service Manager - Printing Equipment

Job Description

Job Description

We are seeking a Service Manager to join our team! You will be responsible for managing the Service Department as a business unit with a focus on profitability, helping customers by providing product and service information and resolving technical issues.

Responsibilities

· Service Administration

1. Assist Technicians and customers with questions or problems

2. Manage, review and evaluate Service Technician activity

3. Follow up with customers as needed

4. Manage remote monitoring of customer equipment

5. Approve technician mileage/vacation requests

6. Keep up with the latest vendor information and share as appropriate

7. Do reports for upper Management as requested

· Warehouse

1. Manage parts, supply usage and inventory levels

2. Manage delivery of new equipment to customers

3. Manage used copier inventory to determine resale, wholesale, or use for parts value

4. Manage periodic parts/supply physical inventory

5. Determine potential inventory write offs on an annual basis

· Contract Management

1. Analyze service contract profitability and adjust rates as needed

2. Work with sales on determining profitable contract rates

3. Work with sales on potential new sales as needed

4. Manage service contract billing and assist when problems arise

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Established in 1968, Colony Business Systems (Colony Products, Inc.) has been providing state-of-the-art Document Imaging Equipment, Production Systems, Software, Document Management and Professional Services solutions to large and small businesses within South Central Pennsylvania/Susquehanna Valley area. Treating customers like family for over 50 years!

Company Description

Established in 1968, Colony Business Systems (Colony Products, Inc.) has been providing state-of-the-art Document Imaging Equipment, Production Systems, Software, Document Management and Professional Services solutions to large and small businesses within South Central Pennsylvania/Susquehanna Valley area. Treating customers like family for over 50 years!