Manager Critical Care/VAT/Rescue

Major Responsibilities:

Clinical Outcomes - Quality & Safety

1)Achieve site and system goals for Clinical Outcomes in all areas of responsibility.

2)Improve department and organization's outcomes by providing leadership to performance improvement activities:

• 
  Support process improvement activities,
  
  



• 
  Facilitate development, maintenance and annual revision of PI plans for all areas of responsibility,
  
  



• 
  Review and provide feedback for PI projects,
  
  



• 
  Analyze results and develop strategies to ensure that desired clinical outcomes and standards of care are achieved and sustained,
  
  



• 
  Provide leadership to hospital and system committees, task forces, and PI teams,
  
  



• 
  Mentor division leadership to ensure adherence to principles of shared governance and compliance with IDPH, DNV, and other licensing/accrediting agencies.
  
  
  
  
  3)Ensure quality and safety of care delivery by:
  
  



• 
  ensuring the development of competency training programs as needed;
  
  



• 
  compliance with Culture of Safety initiatives;
  
  



• 
  promoting evidence based practice through a variety of initiatives, staying abreast of newly published studies and ensuring application of research results in practice;
  
  



• 
  Developing, approving and facilitating review of department policies, procedures and protocols,
  
  



• 
  Interpreting hospital policies and procedures to staff and ensuring that staff follows same.
  
  
  
  
  4)Communicate extensively with reporting staff and staff from other departments to receive, respond and communicate information quickly and effectively. Devise and oversee methods for corrective action regarding identified deficiencies.
  
  
  
  
  5)Keep abreast of current clinical and managerial practices through attendance at workshops, seminars and professional organization activities to maintain own professional growth and development.
  
  
  
  
  6)Attend and participate in department meetings for Critical Care Services, System Wide Forums and Councils, and Shared Governance Councils, as assigned.
  
  
  
  
  7)Develop and implement annual goals for departments in alignment with nursing strategic plan.
  
  
  
  
  8)Evaluate and advocate for staffing and other clinical resources necessary to provide excellent health outcome results.
  
  
  
  
  10)Assures AACN and all other applicable clinical professional standards are met for the specific specialties within the organization.
  
  
  
  
  9)Partner with Medical Chairs and Medical directors to identify goals, plan process improvement and implement evidence based practice. Partner with Medical Chairs and Medical directors for Surgical and Ambulatory Services and Anesthesia Services and Critical Care to identify goals, plan process improvement and implement evidence based practice. Partner with Medical Chairs and Medical directors for Surgical and Ambulatory Services and Anesthesia Services and Critical Care to identify goals, plan process improvement and implement evidence based practice.
  
  
  
  
  Funding Our Future
  
  
  1)Ensure financial targets for all areas of responsibility are met.
  
  
  
  
  2)Develop, implement and monitor the operating budgets for areas of responsibility, including revenue, expenses, salary planning and capital equipment sufficient to meet current and projected patient volume/service requirements.
  
  
  
  
  3)Monitor departments' productivity levels and work functions to ensure proper staff and resource utilization. Identify areas for operations efficiency improvement and implement changes.
  
  
  
  
  4)Examine monthly financial, operational and budget variance reports, analyzing activities and performance budget targets. Develop strategies/action plans to ensure that department financial outcomes are achieved.
  
  
  
  
  5)Ensure appropriate use of IS Systems so that patient charge information is captured in a timely fashion.
  
  
  
  
  6)Exercise financial control via approval and processing of purchase requisitions, accounts payable vouchers, local travel and expense requests in accordance with established policies and procedures.
  
  
  
  
  7)Initiate cost containment activities judiciously to address financial performance while balancing outcomes in other areas of responsibility.
  
  
  
  
  8)Develop financial knowledge and accountability in division leadership. Communicate financial performance to associates.
  
  
  
  
  Patient Engagement
  
  
  1)Achieve system and site goals for patient satisfaction in all areas of direct responsibility.
  
  
  
  
  2)Provide leadership in order to ensure an exceptional patient experience, including:
  
  



• 
  modeling and holding others accountable for Standards of Behavior;
  
  



• 
  rounding for patient outcomes;
  
  



• 
  encouraging creative interventions to improve the patient experience
  
  



• 
  counseling team members and ACMS whose areas are not achieving intended results for patient satisfaction.
  
  

3)Develop and lead teams that analyze customer feedback and care processes and implement effective interventions to ensure patient satisfaction.

4)Address patient, visitor, physician and staff complaints/concerns and mentor division leadership and associates in service recovery interventions.

5)Integrate the functions of assigned areas and promote relations between assigned departments and other hospital and Advocate Aurora facilities to achieve consistent service standards of care.

Team Member Engagement

1)Achieve system and site goals for team member engagement in all areas of responsibility.

2)Develop/mentor ACM leadership team to assure their ability to lead their individual service areas in alignment with the strategic goals of the organization.

• 
  Conduct individual and group supervisory staff meetings to foster leader development and professional growth.
  
  



• 
  Encourage participation in internal and external development programs in order to increase operational responsibility.
  
  



• 
  Prepare and conduct performance evaluations on supervisory and administrative associates on an annual basis, focusing on key results, learning plans, and professional development.
  
  



• 
  Support and coach supervisory personnel on HR issues, especially regarding low performers.
  
  



• 
  Model service and leadership consistent with organizational values and shared governance model.
  
  
  
  
  3)Develop and mentor ACM leadership to create self-directed work teams. Provide supervision and clinical expertise to assure that customer needs are met. Assure that performance is consistent with Professional Practice, Shared Governance principles, organization's goals and values.
  
  
  
  
  4)Encourage the recognition of high performers, address low performers, and improve overall associate performance.
  
  
  
  
  5)Partner with director to review, recommend and restructure, when necessary, the job requirements, pay practices and working conditions of associates in order to foster job satisfaction, maintain a high level of associate retention and meet productivity staffing objectives.
  
  
  
  
  6)Coordinate recruitment activities with Human Resources to attract the best team members. Facilitate the peer interviewing process for new hires.
  
  
  
  
  7)Establish a positive, collaborative workforce able to meet deadlines, customer needs and fluctuating workloads with limited resources
  
  
  
  
  8)Facilitate state-of-the-art models of care delivery, spanning continuum of care and ensure that the principles of Shared Governance are evident across all areas.
  
  
  
  
  
  
  Growth
  
  
  
  
  1)Meet strategic objectives for growth for all areas of responsibility.
  
  
  
  
  3)Develop and maintain relationships with internal and external clients/contacts to promote and ensure program growth.
  
  
  
  
  4)Initiate annual strategic planning to develop and implement new programs, maintain current programs and expand market share where possible.
  
  
  
  
  5)Monitor impact of services on all other hospital services. Notify other areas impacted by new and/or expanded services in order that planning for those services can be accomplished.
  
  
  
  
  2)Partner with director to initiate annual strategic planning to develop and implement new programs, maintain current programs and expand market share where possible. Partner with Medical Directors for Internal Medicine, Cardiology, Family Practice, Surgical, Anesthesia and and Critical Care to develop mutually beneficial programs and services as appropriate to unit accountability.
  
  
  
  
  
  
  Physician Engagement
  
  
  
  
  1)Improve physician satisfaction by developing and maintaining relationships with physicians in areas of responsibility. Participate in provider collaborative meetings or committees within area of accountability.
  
  
  
  
  2)Promote physician satisfaction in clinical areas by rounding on medical directors and developing action plans to address areas for improvement.
  
  
  
  
  3)Partner with director to engage physician leaders (Medical Directors) in planning for growth of service lines, process improvement, implementation of evidence based practice, and associate and physician engagement
  
  
  
  
  4)Work collaboratively with medical directors to develop physician outreach and growth strategies for areas of accountability
  
  
  
  
  5)Participate in the preparation of new protocols, working closely with physicians and department leadership.
  
  
  
  
  6)Act as liaison between physicians and other hospital departments to facilitate problem resolution.
  
  
  
  
  7)Devise methods for facilitating productive and constructive relationships between physicians, departments, and hospital senior management.
  
  
  
  
  
  
  Licensure:
  
  
  
  
  Nurse, Registered (RN)
  
  
  
  
  
  
  Education/Experience Required
  
  
  :
  
  
  Graduation from approved School of Nursing
  
  

3-5 years of experience in specialty area

Management development training with progressive supervisory assignments. BSN minimum

• 
  Management experience 2-3 years
  
  



• 
  Board Certification within two years of hire.
  
  



• 
  annual requirement of 10 CEUs
  
  
  
  
  
  
  Knowledge, Skills & Abilities Required:
  
  
  
  
  
  



• 
  -Excellent management skills including ability to work well with others, team building skills, communication and presentation skills.
  
  



• 
  Ability to succeed in a changing environment and handle multiple responsibilities
  
  



• 
  -Knowledge of strategic planning.
  
  



• 
  Demonstrated interpersonal skills with physician relations -Strong drive to achieve superior results.
  
  

Current Licensure in State of Illinois Member of Specialty Organization.

Physicial Requirements and Working Conditions:

Resilience and flexibility to deal with a changing environment Ability to work in a fast-paced environment. Travel within the Chicago land area. Work hours are variable depending in current projects. 24/7 Accountability; must be available to respond to the changing needs of their department. This position includes being on call via pager and may require working unusual hours.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.



Advocate Health