Customer Service Representative

Job Description

Job Description

Location: Folsom, CA, 95630

Schedule: MondayFriday | 8:00 AM5:00 PM

Work Environment: On-site

We are seeking a dependable and customer-focused Customer Service Representative to join a fast-paced concrete manufacturing operation in Folsom, CA.

This role is ideal for someone who thrives in a high-volume environment, enjoys solving problems, and can confidently manage multiple priorities throughout the day.

You'll serve as a key point of contact for customers, handling inbound calls, taking and updating orders, providing delivery information, and coordinating closely with dispatch and scheduling teams to help keep daily operations running smoothly.

• Handle approximately 6080 inbound customer calls per day while providing professional and efficient service.
• Take customer orders by phone and accurately capture addresses, locations, delivery instructions, and other important details.
• Provide customers with order updates, delivery ETAs, and information regarding products and services.
• Enter, update, and maintain customer orders and delivery information in internal systems.
• Manage daily schedules and coordinate closely with dispatch to support accurate and timely deliveries.
• Partner with schedulers to adjust schedules and respond to driver call-outs or other operational changes.
• Troubleshoot delayed, incorrect, or changing orders and help identify solutions in real time.
• Communicate regularly with customers, subcontractors, manufacturing employees, tradespeople, and internal team members.
• Assist with supplier-related operational support and monitor subcontractor activity as needed.
• Maintain accurate and organized records using Windows-based systems and dual monitors.
• Learn concrete industry terminology, products, and processes while continuing to develop industry knowledge.

• 1+ year of customer service experience, preferably within the construction or industrial sector.
• Previous experience in a high-volume call center or customer support environment.
• Comfortable handling a large volume of inbound calls while maintaining a positive and professional approach.
• Strong communication, customer service, and problem-solving skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Reliable, hardworking, and comfortable adapting when schedules or customer needs change.
• Comfortable using Windows-based computer systems and dual monitors.

• Spanish-speaking or bilingual candidates are strongly encouraged to apply.
• Experience working with dispatch, scheduling, logistics, or transportation teams.
• Previous exposure to manufacturing, construction, building materials, or concrete environments.
• Experience communicating with tradespeople or employees in a unionized environment.
• Ability and willingness to learn industry-specific terminology and processes.

This is a fully on-site position in Folsom, California, working Monday through Friday from 8:00 AM to 5:00 PM, including a 30-minute lunch.

Youll join a team of approximately 10 professionals across customer service, dispatch, and specialized operational functions. The environment is busy and team-oriented, with frequent communication across customers, drivers, manufacturing personnel, and tradespeople.

If you enjoy staying busy, solving problems, working with customers, and being part of an operation where every day brings something different, this could be an excellent opportunity to build your experience and grow within a hands-on industry.

This is a Contract to Hire position based out of Folsom, CA.

The pay range for this position is $25.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Folsom, CA.

This position is anticipated to close on Oct 19, 2026.

This is a fully onsite position in Folsom,CA.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.