Technical Support Representative II (M-F 11am - 7:30pm)

Technical Support Representative II (M-F 11am - 7:30pm) Job ID: 197002, Location: Skaneateles Falls, New York, United States, Category: Technical Services, Date posted: 06/10/2026. As a Technical Support Specialist, you will be a trusted partner to customers and patients, resolving technical challenges through remote troubleshooting and guidance. You’ll play a key role in creating a consistent, high-quality support experience while contributing to continuous improvement and innovation across our products and services. Your role at Baxter This is where you’ll: Make a difference by solving real-world healthcare challenges Build strong connections with customers and cross-functional teams Contribute to product improvements through detailed insights and feedback What you’ll be doing Provide remote troubleshooting support for hardware, software, and network-related issues Document all cases in detail, including issue identification, troubleshooting steps, and resolution outcomes Execute customer requests such as part replacements and case creation through systems and alternate workflows Support escalation processes by engaging appropriate internal teams (e.g., R&D, engineering) when required Deliver technical guidance on use of supported hardware, software, and connected devices Track and update cases to ensure timely resolution aligned with defined KPIs and service levels Identify and document recurring issues to support product and process improvements Utilize standard tools, systems, and knowledge management resources to resolve technical issues What you’ll bring High school diploma or GED 1+ year in remote technical troubleshooting or 2–3 years in technical/customer support Experience troubleshooting Microsoft OS, Active Directory, and server environments Experience diagnosing hardware, software, networking, and security issues Experience installing and troubleshooting computer hardware and peripheral devices (e.g., printers, scanners, Bluetooth devices) Ability to follow regulated processes and maintain compliant documentation standards Associate degree in Information Systems (or related field) and/or relevant technical certifications (e.g., CompTIA, Microsoft, networking) preferred Experience supporting medical devices or healthcare environments, including web-based/client-server applications, SAP or similar systems, and knowledge management tools preferred Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. #J-18808-Ljbffr