Bilingual Energy Support Specialist, Italian

What to Expect Tesla is looking for a customer-focused, experienced, and motivated Energy Customer Support Specialist to join our Energy team in Berlin or Amsterdam. If you love helping people, are customer-centric, and technically skilled, we would love to meet you. As a Customer Support Specialist, you will act as the first point of contact for our customers, provide product information, answer questions, and resolve any problems that our customers might face. You'll mainly provide customer support for our home battery, the Powerwall and our residential EV charger, the Wall Connector.
What You'll Do

• Provide the highest level of verbal and written (technical) customer support via telephone and email systems
• Evaluate the needs of customers and work in a creative, proactive manner to resolve technical and general support enquiries for our Energy products
• Determine the best course of action for all support activities Communicate customer concerns escalation team and others as necessary to resolve issues
• Accurately record issues and data into CRM/Support Systems

What You'll Bring

• 2+ years of experience in a customer support role, experience in a technical environment is considered a plus
• Excellent written and verbal communication in English and Italian
• Ability to multi-task, prioritize, and manage time effectively
• Familiarity with Customer Relationship Management systems and practices
• Attention to detail and ability to work in a fast-paced environment
• Establish and maintain positive, cooperative, working relationships

Compensation and Benefits Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Expected Compensation

• Powerwall Customer Support Representative I - $15.12 - $22.68/hour
• Powerwall Customer Support Representative II - $16.56 - $24.84/hour
• Powerwall Customer Support Representative III - $18.00 - $27.00/hour
• Powerwall Customer Support Representative IV - $20.16 - $30.24/hour
• Powerwall Customer Support Representative V - $22.32 - $33.48/hour

+ cash and stock awards + benefits for all levels

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.