Service Technician Level 2

Job Description

Job Description

Description:

JOB SUMMARY:

Technicians are responsible for performing vehicle repair and maintenance as assigned in accordance with dealer and factory standards with a focus on customer service excellence.

ESSENTIAL FUNCTIONS:

Primary Responsibility, Scope of Work, KPI Management, complexity: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform assigned work with excellence and high quality as efficiently as possible.
• Receive work orders and perform assigned tasks as required.
• Inventory and maintain issued and required company service tools in safe condition to perform jobs assigned.
• Communicate with parts department to obtain necessary parts to complete work.
• Inspect assigned vehicle thoroughly to determine condition of vehicle requires any if additional and/or safety items require attention; report any problems.
• Accurately track the time spent on each job using the NetSuite application and record times in various segments of the work order.
• Write clear and concise descriptions or “stories” of the repairs performed on various segments of work order using the three “3” C method.

1. Concern
2. Cause
3. Correction

• Accurately track all parts and material needed to perform repairs using the NetSuite application.
• Road Service Calls – If qualified, travel to a customer’s location in a company service truck or with another authorized company driver to perform repairs at the customer’s location.
• Inform Service Management of any delays or problems with the assigned tasks.
• Maintain proper housekeeping of all work areas and tools.
• Verify security of all supplies and parts.
• Maintain all industry related and required Certifications.
• Conform with all regulations, policies, work procedures and instructions.
• Conform to all safety rules and use of appropriate safety equipment.
• All other reasonable duties assigned within a Service Technician role.

Management-related : This position has no supervisory responsibilities.

Key Performance Indicators :

• Technician Performance Efficiency (minimum 70%).
• OEM Certification Maintenance.
• Comeback Percentage (Less than 2.0%).
• Adherence to Core Values.
• Successful completion of assigned company training.
• Compliance to company safety policies

Leadership:

Level 2 Technician has no management responsibilities.

Competencies

• Technical Capacity.
• Problem Solving/Analysis.
• Leadership.
• Discretion.

Supervisory Responsibilities:

This position may include limited supervisory responsibilities. (Training and Development).

Work Environment: While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of ambient weather conditions. The noise level in the work environment can be loud.

Position Type/Expected Hours of Work

This is a full-time position.

Operations days and hours are Monday through Friday, 6 a.m. to 6 p.m.

Shifts may vary. Occasional overtime and weekend work may be required.

Travel

Some travel may be required for this position.

ADDITIONAL RESPONSIBILITIES:

• Assist in New Bus Deliveries.
• Assist in Facility Maintenance.
• Perform Monthly Safety Inspection.

JOB SPECIFICATIONS: (Please describe what is required for satisfactory job performance in each category.)

Education and Experience:

• High school diploma.
• Successful completion of A-Z Bus PDI Technician Certification Program.
• Wheelchair Training (Inspection and Maintenance).
• Braun
• Ricon
• EPA 609 Certification.
• A/C Training. At least one (1) of the following.
• MCC/Carrier
• Valeo
• Trans-Air
• ACT

Preferred Education and Experience:

• Vocational College or Trade/Technical School Diploma/Certificate.
• 3 + Years Professional Heavy Duty Automotive Mechanics Experience.
• 2 + Years Electrical System Diagnosis and Repair Experience.
• ASE School Bus Certification.
• S1-Body Systems & special Equipment
• S2-Diesel Engine
• S3-Drive Train
• S4-Brakes
• S5-Suspension & Steering
• S6- Electrical/Electronic Systems
• S7-Air Conditioning Systems & Controls

Note: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.