Front Office Medical Receptionist - Check-Out

Plano Orthopedic & Sports Medicine Center Medical Receptionist

We believe in the power of kindness, the importance of teamwork, and the value of each patient's journey. At Plano Orthopedic & Sports Medicine Center, we pride ourselves on our 45+ years of service to the community, delivering exceptional healthcare with a personal touch. Our culture is built on the core values of integrity, respect, compassion, service, a positive attitude, and teamwork. Here, you'll find more than a job, you'll find a supportive environment where your contributions truly matter. If you thrive in a dynamic, patient-centered environment and take pride in delivering exceptional service, this is the organization for you!

About the Role

We are seeking a detail-oriented and friendly Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for our patients as they check-out providing exceptional customer service, collecting co-pays, co-insurance and scheduling any follow-up appointments, while managing various administrative tasks. This role is crucial in ensuring the smooth operation of our clinic and maintaining a welcoming environment for patients.

What You'll Do

• Greet patients and visitors in a warm and professional manner.
• Manage appointment scheduling, including confirming and rescheduling as necessary, collecting co-pays, co-insurance payments, and balancing daily reports.
• Perform insurance verification to ensure coverage for services rendered.
• Maintain accurate medical records and patient files, ensuring confidentiality and compliance with regulations.
• Assist with medical billing and collections, addressing any patient inquiries regarding their accounts, and assist with missing tickets.
• Utilize Athena software for managing patient information and office tasks efficiently.
• Coordinate communication between patients, healthcare providers, and insurance companies.
• Support office management tasks to ensure the clinic operates smoothly on a daily basis.

We believe in the power of kindness, the importance of teamwork, and the value of each patient's journey. If you thrive in a dynamic, patient-centered environment and take pride in delivering exceptional service, this is the role for you!

Qualifications

• Previous experience as a Medical Receptionist or in a similar administrative role within a healthcare setting is preferred.
• Proficiency in medical billing and collections processes is highly desirable.
• Familiarity with Athena or similar practice management software is an advantage.
• Strong organizational skills with attention to detail in managing medical records and files.
• Excellent communication skills, both verbal and written.
• Ability to work effectively in a fast-paced environment while maintaining professionalism under pressure.
• Knowledge of insurance verification processes is essential.
• A true professional who is detail-oriented, dependable, and values confidentiality.
• A natural communicator with a kind and courteous attitude, always ready to help.
• A team player who thrives in a fast-paced environment and understands the importance of time management for both patients and physicians.
• Someone who approaches every interaction with an "attitude of gratitude," brings positivity and care to patients and coworkers alike.