Field Service Technician

Field Service Technician

Tacoma, WA, USA

Base salary plus bonus tied to travel

Full Time

Health, Dental, Vision, 401k, Vacation, Sick Leave

Since 1917, Globe Machine has been a manufacturer of industrial machines, systems, and plants for advanced composites, building products, and pulp & paper.

The Field Service Technician is an integral, customer-facing role within the Customer Support department. This role reports to the Customer Support Manager and works cross-functionally with Sales, Engineering, Purchasing, Manufacturing, and Operations to successfully address customer needs both in office and on location.

This position requires extensive travel, with an estimated 80% of the time spent traveling both domestically and internationally.

This role offers a competitive base salary of $60,000–$70,000 DOE, plus travel-based bonuses tied directly to time in the field.

Field Service Technicians who enjoy travel and time in the field commonly earn total annual compensation between $80,000 and $110,000, with top performers exceeding that range driven by the amount of travel and time spent on customer sites.

Essential Duties

Office Responsibilities:

• Assist in the preparation of quotations for service visits and equipment upgrades.
• Provide customer support via telephone and electronic communication for installed existing equipment, maintenance questions and upgrades.
• Actively participate in the assembly and tests of the equipment prior to shipment.
• Create detailed plans for installation, startup, and commissioning including schedule, tasks, resources, tools and equipment.
• Gather hard or electronic copies of all drawings, schematics, and installation documentation for use in the field.
• Study and understand sequence of operations, controls philosophy, speed setups, and system performance requirements before arriving on-site.
• Safely operate overhead cranes, forklifts, and manlifts.

On-Site Responsibilities:

• Supervise equipment/systems installations including managing and supervising inhouse, customer, and external resources involved in the installation. Interact with internal and external project managers during field projects.
• Provide training to customer and customer's employees in the operation and maintenance of Globe equipment.
• Clearly and professionally interact with customer regarding status of commissioning.
• Provide repair and repair supervision for Globe manufactured equipment.
• Prepare detailed, daily service reports of onsite activities and submit to customer and manager.
• Prepare detailed installation status reports, equipment deficiency reports, and other documentation required for the service/project visit.
• Other duties as assigned.

Qualifications

• 5+ years of directly related experience in field service, installation services, maintenance, repair, or a combination of the foregoing required.
• Must have working knowledge of industrial blueprints, as well as electrical and pneumatic schematics and other engineering drawings to determine proper work procedures.
• Prior experience with Allen Bradley and/or Siemens PLCs a plus. Working knowledge of AutoCAD 2012 and Microsoft Office required.
• Demonstrated experience with material handling equipment, wood products or paper industries desired.
• Proven track record of being self-motivated, working with minimal supervision, and leading and partnering with diverse team members required.
• Ability to handle multiple priorities efficiently, retain a sense of urgency and meet strict timelines required.
• Proven ability to use hand, power and precision tools and gauges required.
• Must be able to safely operate overhead cranes, forklifts, and manlifts.
• Must be able to obtain a certified field service certificate.
• Must be able to obtain a Passport and Transportation Workers Identification (TWI) card.
• Must be able to occasionally lift up to 50 pounds. Conduct oneself with the highest level of professionalism and ethical standards.