Clinical Laboratory Assistant

Job TitleSignature Healthcare is Southeastern Massachusetts' premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.Position SummaryPerforms a variety of functions in central processing, laboratory office and clinical areas including patient registration, specimen receipt and processing, order entry, telephone inquiries and other duties as assigned.Location680 Centre Street, Brockton, MADepartmentLaboratoryThis is a full-time 40 hour/ week positionResponsibilitiesRegister patients as requiredOrder appropriate laboratory testing as requested by providersReceive specimens individually or by batch into the LISBatch specimens to secondary locations as requiredProcess specimens for both in-house and reference laboratory testing according to testing requirementsEnsure specimens are collected, stored and processed according to testing requirementsCancel and request new samples when integrity is compromisedDeliver specimens to appropriate area of the laboratory to ensure testing is performed in a timely mannerLoad specimens onto the laboratory track system as required, ensuring sample integrity throughout the processPerform add-on testing as requested ensuring appropriate specimen requirements are followedEnsure patient/specimen identity by confirmation of two identifiers throughout all steps of collection, aliquoting and processing of specimensDemonstrate knowledge of specimen priorities and the ability to prioritize appropriatelyClarify all unclear orders prior to collection or processingAnswer telephone according to Laboratory policy, take and relay messages accurately to the appropriate personAssist callers with questions or direct them to appropriate resourceFax patient results according to laboratory policyProvide excellent customer service to patients, physicians and other healthcare providersEffectively communicate information and instructions regarding tests and specimen collection to patients and/or family members, physicians, other healthcare providers in a respectful mannerCommunicate issues or significant events to both management and incoming shiftsFollow up on events with patients and/or healthcare providers and document appropriatelyMaintain work area stocked, neat, clean and in orderly condition at all times.Must wear facility provided identification badge.Consistently adheres to established Laboratory and Hospital policies for Universal Precautions, Chemical Hygiene and Safety procedures. When handling blood and/or body fluids, Personal Protective Equipment (PPE) is utilizedDemonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.Commit to recognize and respect cultural diversity for all customers (internal and external).Communicate effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.Basic Knowledge/Skills/Aptitude/Experience:Ability to handle multiple prioritiesAbility to make decisions and use independent discretionAbility to work alone and with others;Ability to work in a busy, loud environment;Education/Experience/Licenses/Technical/Other:Education: High School Education or equivalent required.Experience: Experience in medical terminology, customer service and patient registration. Post High School education in business or liberal arts desirable.Certification/Licensure: Lab Assistant, Phlebotomy (ASCP) or Medical Assistant certification preferred but not required.Software/Hardware: Meditech, Lattice