Retail Production Team Lead

Job Summary This role exists to lead and manage backroom operations in support of the store leadership team by ensuring production goals and quotas are consistently met while maintaining cleanliness, safety, quality, and processing standards. The Retail Production Team Lead provides hands on leadership to all backroom staff, overseeing donation intake, processing, sorting, pricing, and material handling activities. This role ensures donations are safeguarded, donor experience expectations are upheld, and backroom operations run efficiently and compliantly, directly supporting store readiness, sales performance, and mission impact. Guided by our Mission of Changing Lives through Education, Training and Employment, this role helps ensure every interaction contributes to the impact we make in the community. This position promotes a work environment grounded in our TRUE Core Values of Teamwork, Respect, Uprightness, and Empowerment. Essential Functions Lead daily backroom production operations, including donation intake, sorting, processing, pricing, and material handling. Provide hands‑on leadership to all backroom staff to ensure production goals, quotas, and processing expectations are consistently met. Monitor daily workflow and productivity to support efficient movement of donated goods from intake through production. Ensure quality control standards are followed, including accurate sorting, proper pricing, and compliance with processing guidelines and CPSC requirements. Safeguard all donated goods to prevent loss, damage, or misuse throughout the production process. Reinforce donor experience expectations by ensuring respectful, timely, and professional handling of all donations. Train, onboard, coach, and develop backroom team members on production processes, quality standards, safety requirements, and daily operational expectations. Support opening and closing activities specific to backroom operations, ensuring production readiness and operational continuity. Coordinate the timely movement of processed goods from the backroom to the sales floor in alignment with store priorities and operational plans. Maintain backroom safety and cleanliness by enforcing safety protocols, monitoring workspaces, and proactively addressing hazards. Identify and communicate maintenance needs, equipment issues, or operational barriers that could impact production flow, safety, or efficiency. Support operational excellence by ensuring consistent execution of organizational policies, loss prevention practices, and public protection requirements related to backroom operations. Follow Goodwill operational guidelines and CPSC requirements applicable to donation processing and material handling. Perform other duties as assigned to support overall store operations, operational effectiveness, and leadership priorities. Minimum Qualifications Education: High School Diploma or equivalent required. Associate’s degree in business, logistics, supply chain, management, retail operations, or a related field preferred. Experience: One to two years in production, warehouse, retail, or logistics environments. Knowledge and Skills: Excellent oral and written communication; strong organizational skills; ability to manage multiple priorities; ability to learn and apply new processes, systems, and equipment; ability to lead and motivate a diverse team; ability to provide strong donor service; ability to interpret and meet production metrics, KPIs, and performance goals; knowledge of basic computer applications (Outlook, Word, Excel, online product research); ability to train, coach, and develop team members; ability to stand, walk, move throughout the store; ability to work flexible schedule, including weekends and holidays; forklift operation certification (provided). Preferred: Associate’s degree or related coursework; experience in fast‑paced, high‑volume operations; prior retail, nonprofit, or mission‑based experience; experience with eCommerce operations; previous supervision, training, coaching, or development; bilingual language skills. Benefits Full‑time: Health and Prescription Insurance, 403(b) Retirement Plan, Paid Vacation, Holiday, Sick Leave, Paid Bereavement Leave, Employee Assistance Program. Part‑time: 403(b) Retirement Plan, Paid Vacation & Sick Leave, Employee Assistance Program. #J-18808-Ljbffr Goodwill Industries of Middle Tennessee, Inc.