Veterans Benefits Specialist

Veterans Benefits SpecialistKenosha County is seeking a dedicated Veterans Benefits Specialist who wants to make a meaningful impact supporting our veteran community. The Veterans Services Office provides support to veterans and their dependents in obtaining benefits through federal and state programs, acting as an advocate on their behalf and directing them to other authorized agencies or providers as their needs dictate. Position Summary and Job Duties The Veterans Benefits Specialist, reporting to the Assistant Veterans Services Officer, performs complex claim processing, clerical, and record keeping procedures calling for individual judgment and initiative. This position is responsible for conducting transactions in matters requiring a highly specialized knowledge and understanding of U.S. Department of Veterans Affairs (VA) and Wisconsin Department of Veterans Affairs (WDVA) laws, regulations, and/or departmental policies and procedures. Tasks are performed under the direction of the County Veterans Service Officer (CVSO) and involve highly confidential information. Job duties include:Process veterans and their dependents' applications for disability compensation and pension, to include health care, skilled nursing care, and caregiver servicesWork directly with veterans and their dependents regarding medical, subsistence, retraining, relief grant, and financial assistance programsWork directly with veterans and their dependents regarding education benefits and eligibility for tuition assistance through GI bills, to include vocational rehabilitationAssist in the coordination and planning of major events such as Boundless Adventure Veteran Climb, Veterans Day celebration, Veterans Picnic, Veteran Town Hall meetings for Veteran to include local involvementServe as communication central point of contact to promulgate the latest information and news to veterans via email, social media, and other platform outletsProcess Dependent Indemnity Compensation (DIC) claims and veterans' burial reimbursement for survivors and eligible dependentsWork directly with veterans and their dependents to determine and process benefit eligibility from the U.S. Department of Veterans Affairs (VA), Wisconsin Department of Veterans Affairs (WDVA), and Kenosha County benefits availablePerform as the Co-Mentor Coordinator for Second Judicial District of Wisconsin Veterans Treatment CourtCoordinate the issuance of gas cards to assist veterans to/from their scheduled medical appointments within the VA hospital systemMaintain database of users of the Kenosha County for veterans' programs; input/update veteran information into WDVA database, including discharges; and maintain VetraSpec proprietary database for management reportsWork and communicate with various federal, state, and local agencies to assist veterans and their dependents, such as Social Security Administration, Vet Center, Register of Deeds, Department of Health & Human Services, other County Veterans Services Offices, and medical facilitiesAttend national and state training conferences and informative workshops and meetings to maintain accreditation and working knowledge of veterans' benefitsProvide notice of veteran deaths to Milwaukee VA Regional Office (VARO) and provide information regarding veteran burials to WDVA as required by statutesUnderstand and maintain database program for submission of grantsPrepare press releases from VA and/or WDVA information and release to area newspapers, maintain Division of Veterans Services web page, and prepare/update informational brochures and handouts to County veteran service organizations and othersInitiate, update, and maintain confidential records, files, forms, and data systemsIndependently compile and analyze data and prepare various reportsCoordinate work outreach initiatives; may require work outside of normal hours and travel to provide extended services to veterans in the western part of Kenosha CountyServe as screening processor to assist veterans with financial assistance and refer veterans to CVSO for eligibility for Veterans Service Commission emergency financial aid fundsPerform other duties as required or assignedSuccess Factors Knowledge of:Applicable current federal, state, and local laws, rules, and regulationsState and federal veteran benefits and eligibility requirementsState and federal burial and death benefitsAppropriate forms and documents required for benefit applications and processing proceduresGeneral office procedures, computer hardware/software, and office equipmentOffice and government terminology dealing with veterans' policies, practices, and proceduresVetraSpec software systemSkill in:Use of Microsoft Office Suite including Word, Excel, Outlook, and PowerPointBasic internet usageVerbal and written communicationAttention to detail and organizationAbility to:Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsWrite routine reports and correspondenceSpeak effectively before veterans or employees, using tact and diplomacyCalculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volumeApply concepts of basic math, algebra, and geometryHandle money and work accurately with the receipt of fundsWork with limited daily supervision, proceeding alone on routine matters and referring other matters to supervisorApply common sense understanding to carry out instructions furnished in written, oral, or diagram formHandle problems involving several concrete variables in standardized situationsDefine problems, collect data, establish facts, and draw valid conclusionsRegularly work with confidential data and maintain security of confidential matters and materials which may include protected health information (includes electronic PHI); information can be of a personal nature, and if disclosed could cause serious adverse legal and community reaction and concern for the Veterans Services Office and Kenosha CountyWork respectfully in a diverse and inclusive environmentJob Requirements, Education, Training and Experience Required Education and ExperienceAssociate degree in human services or related fieldExperience working in human services or social workPreferred Education and ExperienceVeteran statusKnowledge of and experience working with VetraSpec software systemBachelor's degree in human services, social work, or related fieldTwo years of experience in veterans' benefits or related fieldTwo years of experience in processing VA claims and appealsOr any combination of education, training, and experience which provides the knowledge, skills, and abilities necessary to perform the jobOther Job RequirementsValid driver's license and acceptable driving recordWDVA Accreditation within one year of employment requiredNational Association of County Veterans Service Officers (NACVSO) Accreditation within one year of employment requiredUpon receiving WDVA or NACVSO Accreditation, must be able to pass a background clearance through VA-PIV within one year of employmentMust achieve and maintain State of Wisconsin Notary Public commissionBenefitsHealth, dental and vision insurance effective first of month following 30 days of employment, with the ability to reduce premium contribution through participation in a wellness programFlexible Spending AccountsEmployee Assistance ProgramPaid Time OffPaid Volunteer TimeTwelve Paid HolidaysRetirement Plan: Participation in the Wisconsin Retirement System which includes county-paid life insuranceTuition ReimbursementPhysical DemandsThe position involves light physical demands, such as exerting up to 25 pounds of force occasionally, and up to 10 pounds of force frequentlySelection ProcessApplication Review - QualifyingOral Interview - QualifyingBackground Check - QualifyingDrug Screen - QualifyingIf you require accommodations at any point in the selection process because of a disability, please notify Human Resources in advance for arrangements. To learn more about the Division of Veterans Services, please visit: Applications must be submitted no later than Monday, October 19, 2026, at 12:00 noon. Kenosha County is a Wisconsin Retirement System participating employer. Your participation is required, which includes an employee contribution. The pay grade for this position is NE8 (Min. $23.90 – Max. $30.41 per hour). We are located in Kenosha County, an expanding community along the shores of Lake Michigan and less than an hour away from Milwaukee and Chicago. To County of Kenosha