Service Desk Engineer

Position Overview The position of Desktop Support Analyst performs troubleshooting, repair and preventative maintenance of end user computing equipment and peripheral equipment at deputed locations. Essential Duties Handle Incidents, service requests and break‑fix support following the priority and service levels Continued monitoring of the Service Management tool for new incidents and service requests Escalate incidents to the appropriate person or team when necessary Incident troubleshooting and repairing workstations and peripherals to proper operation Document the details of incident resolution Repair and replace failed components Replace non‑operating equipment with operating stock Update client asset‑management system to indicate any changes in equipment status Provide monthly review of inventory levels Desktop install, move, add, changes and deletion (IMACD) Installation of workstations, network printers, peripherals, including network patch cable verification, installation and replacement Provide smart‑hand support for server racking, cabling and hard reboots at staffed locations Installation verification, troubleshooting of Wi‑Fi access points with remote engineers Microsoft Office productivity tools support Conference room audio‑video, Wi‑Fi and teleconference support Maintain spare equipment and parts inventory Printer and multifunction copier support Provide basic instructions on the use of IT equipment and software Undertake repairs and preventive maintenance of equipment in accordance with manufacturer’s recommendations Break‑fix support for all end‑user computing devices (laptops, desktops, peripherals, desk phones, video and audio conference devices) Install, remove and support for desktop OS or any client‑approved software Manage desktop computing hardware and software inventory records Maintain spare pools at staffed locations On‑site hands‑and‑feet support for IT infrastructure, network, storage and compute Escalate product‑related issues and hardware/software bugs to the client or 3rd‑party provider as appropriate Trigger disposal process of assets (actual disposal will be carried out by the client) Physical destruction of drives only if they cannot be wiped electronically Installs, moves, adds and changes (IMAC), confirm requirements, scope, acquire approval, assign to the appropriate team, confirm schedule and verify completion Experience & Qualifications Requires 7 years of related work experience Sound knowledge of operating‑system troubleshooting Sound knowledge of building machines for new joiners Installing, upgrading and migrating to the latest Windows version Deploying Windows operating system in large enterprises Configuring hardware and applications Configuring network connectivity Monitoring and maintaining systems that run Windows operating system Certifications preferred (e.g., MCSA Windows, MCSE Desktop Infrastructure) Compensation Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity. Benefits & Perks Comprehensive medical plan covering medical, dental and vision Short‑term and long‑term disability coverage 401(k) plan with company match Life insurance Paid paternity and maternity leave Vacation time, sick leave and paid holidays Equal Opportunity Employer LTIMindtree is an equal‑opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family‑care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state or local law, except where such considerations are bona fide occupational qualifications permitted by law. Disclaimer Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. #J-18808-Ljbffr