Operations Supervisor (RLH)

Location: Raleigh / Morrisville, NC 27560, USA Travel Required: Yes Description Air General, a third‑generation family‑owned national cargo‑handling company, is seeking an Operations Supervisor for our Raleigh Durham International Airport (RDU) airport operation. We look for candidates with domestic and international air cargo knowledge, strong customer service focus, who can work independently and in a team. Essential Job Functions Organize, coordinate, and control all domestic contract handling services on behalf of the customer, safely and efficiently. Coordinate and develop objectives and procedures to enhance the domestic cargo operation and promote the use of international flights. Implement procedures designed to meet all customer targets and service requirements. Ensure that handling services do not adversely affect the safe and punctual operation of the customer’s domestic flight services. Ensure all necessary training standards are achieved or exceeded. Oversee comprehensive training plans for all employees. Initiate directives and procedures that enhance service levels to the customer. Meet regularly with other managers and supervisors to establish constant feedback and action plans for service improvement. Take prompt corrective actions when service levels are not met. Take appropriate disciplinary action for safety breaches, security violations, or service matters. Administer company conduct rules fairly and justly. Investigate all incidents or complaints thoroughly and provide concise written reports. Implement recommendations for service improvements. Establish protocols for employee and administrative matters to maximize effective performance. Maintain and promote integrity of the domestic cargo and mail handling operation. Develop responsible routines with customers and subordinates for planning, control, and feedback, emphasizing good communication. Adhere to all FAA, Airport, and Air General safety and security procedures, rectifying discrepancies immediately. Perform other duties directed by the customer or Station Manager. Requirements High school diploma or GED required; advanced degree preferred. Ability to obtain a valid airport SIDA badge. Minimum age 18 years. Valid, unexpired U.S. driver’s license. Physical ability to lift up to 70 lbs. Intermediate computer skills, especially Microsoft Office. Clear English communication skills. Pass all pre‑employment screenings, background checks, security checks, Custom Security Seal, and post‑offer drug screens. Availability for varied shifts, including nights, weekends, and holidays. Ability to handle stress in a fast‑paced, high‑noise environment and meet deadlines. Some travel may be required for airline‑specific training. Salary Range $21.00 – $25.00 hourly. Benefits Offered Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts, etc. Paid Time Off and Sick Time. 401(k) Retirement Plan and Roth after 6 months; company match after 1 year. Life Insurance. Company Emergency Loan Program. Earned Wage Access via Tapcheck. Tuition Reimbursement. Employee Assistance Program (EAP). Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Air General Incorporated