Service Advisor

Job Description

Job Description

Service Advisor

Location - Raritan, NJ

Are you passionate about customer service and thrive in a fast-paced environment? Join Campbell Supply as a Service Advisor and become the vital link between our customers and service department. In this role, you'll work closely with customers, technicians, and management to ensure repairs are communicated clearly, completed efficiently, and delivered with exceptional customer satisfaction. If you're organized, detail-oriented, and enjoy building strong customer relationships, we'd love to meet you. About Us: Campbell Supply is a family-owned dealership with a legacy dating back to 1967. With seven locations, we are a cornerstone in the commercial and emergency vehicle industries, providing exceptional service, quality products, and tailored solutions. Campbell Supply offers a range of commercial and emergency product lines, including Freightliner, Western Star, Isuzu, Spartan, and KME Emergency Vehicles. At Campbell Supply, we believe outstanding service starts with strong communication. Our Service Advisors play a critical role in creating a positive customer experience while helping our service team operate efficiently. You'll work in a collaborative environment that values professionalism, integrity, and customer-focused solutions while providing opportunities for career growth and development.

Service Advisor Duties:

• Greet customers upon arrival and review warranty details and open repair orders.
• Listen to customer concerns and accurately document vehicle complaints and service requests.
• Open repair orders and maintain proactive communication with customers regarding repair status and recommendations.
• Assist supervisors with estimates while ensuring compliance with company standards and procedures.
• Conduct vehicle walk-arounds with customers to ensure transparency and build trust.
• Document warranty information, recalls, and OEM service campaigns accurately and completely.
• Coordinate with supervisors and team members to ensure smooth transitions between shifts and pending work.
• Follow company procedures for payment collection and vehicle release.
• Participate in required training programs to maintain and improve product and service knowledge.
• Support departmental operations by completing additional duties as assigned by management.

Requirements:

• Ability to read and comprehend technical repair information, service bulletins, and manufacturer documentation.
• Excellent written and verbal communication skills with a customer-first mindset.
• Strong computer skills, including proficiency with Microsoft Office and service management software.
• Professional appearance, positive attitude, and strong interpersonal skills.
• Ability to multitask and prioritize responsibilities in a fast-paced service environment.
• Strong attention to detail and organizational skills.

Benefits:

• Competitive compensation
• Monthly Bonus Opportunities and Referral Program
• Paid Vacation and Holidays
• Comprehensive medical, vision, and dental insurance
• 401(k) with a company-provided match after the 1st year
• Employee discounts with preferred vendors
• Career Advancement Opportunities through ongoing training and development programs
• Opportunity to work with an established and growing dealership organization

Some Saturdays Required