Employment Services Manager

Employment Services Manager (Administrator VI) (0886) Executive Service

MARYLAND TRANSIT ADMINISTRATION Employment Services Manager (Administrator VI) (0886) Executive Service This position serves at the pleasure of the appointing authority! Open to all qualified applicants! Are you seeking a job where your work is rewarding and provides excellent benefits? The Maryland Transit Administration (MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team!

The Maryland Transit Administration (MTA) is seeking a dynamic and operationally strong Employment Services Manager to lead and modernize employee lifecycle transaction services. This role is responsible for managing the end-to-end execution of employee lifecycle transactions—from hire to separation—ensuring accuracy, timeliness, compliance, and an exceptional customer experience for employees and managers. The Employment Services Manager plays a critical leadership role in transitioning HR from a transactional model to a high-performing, standardized, and customer-focused operation, aligned with MTA's mission to deliver safe, reliable, and efficient transportation services. This position directly supervises a team of four (4) Employment Services Analysts and one (1) HRIS Program Lead, ensuring alignment between transaction processing and HRIS functionality, data integrity, and system-supported workflows.

Key Responsibilities:

• Employee Lifecycle Transaction Management
• Oversee all HR transactions including: New hires, promotions, transfers, reclassifications Salary actions and compensation changes Separations, retirements, and status changes
• Ensure transactions are processed accurately, timely, and in compliance with State of Maryland and MDOT policies
• Establish and enforce standardized workflows, toolkits, and SLAs for all lifecycle transactions
• HRIS & Data Integrity Oversight
• Supervise and partner with the HRIS Program Lead to ensure: Accurate data entry and system integrity Alignment between transactions and system workflows Support for audits, reporting, and data validation
• Serve as the operational bridge between Employment Services and HRIS to ensure transactions are properly reflected in system outputs
• Monitor and resolve transaction errors, discrepancies, and system-related issues
• Customer Service & HR Experience
• Drive a customer-centric service model for HR transactions:
• Address escalations related to transaction delays, errors, or service concerns
• Support HR's rebranding as a trusted, responsive business partner
• Compliance, Audit & Risk Management
• Ensure all employment transactions meet: State and federal regulations MDOT and MTA policies Audit requirements (e.g., personnel records, approvals, documentation)
• Partner with internal and external auditors as needed
• Implement controls to reduce risk and improve accountability
• Team Leadership & Development
• Lead, supervise, and develop members of the Employment Services team
• Provide coaching, performance management, and development to build a high-performing team
• Process Improvement & Transformation
• Identify inefficiencies and implement improvements in HR transaction workflows
• Support automation initiatives (e.g., personnel transaction forms)
• Track and report on key metrics:
• Transaction turnaround time
• Error rates
• Customer satisfaction
• Reporting & Workforce Analytics
• Develop and present regular reports and briefings on HR transactions and HRIS-related data
• Analyze and communicate:
• Trends and patterns in workforce transactions
• Processing timelines and service level performance
• Data integrity issues and system discrepancies
• Operational risks and areas requiring leadership attention
• Translate complex HRIS and transactional data into clear, actionable insights to support decision-making
• Partner with stakeholders to align workforce data with organizational priorities and staffing strategies

Preferred Qualifications:

• Bachelor's degree in human resources, or related field
• Minimum 5–7 years of progressive HR experience, with direct experience in: HR operations or employment services Employee lifecycle transactions Human Resources Information Systems (HRIS)
• At least 2 years of supervisory experience
• Experience in public sector or unionized environments
• Demonstrated experience leading process standardization or HR transformation initiatives

Location: Baltimore City, MD